{"id":11711,"date":"2025-10-10T03:39:04","date_gmt":"2025-10-10T03:39:04","guid":{"rendered":"https:\/\/vl1200.com\/general-terms-and-conditions-gtc\/"},"modified":"2025-12-21T20:56:06","modified_gmt":"2025-12-21T20:56:06","slug":"general-terms-and-conditions-gtc","status":"publish","type":"page","link":"https:\/\/vl1200.com\/pl\/general-terms-and-conditions-gtc\/","title":{"rendered":"General Terms and Conditions (GTC)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Welcome to Our Website!<\/strong><\/p>\n<p>We thank you for honoring us with your trust during your purchase.<\/p>\n<p><strong>Imprint: Details of the Service Provider (Seller, Business)<\/strong><\/p>\n<p><strong>Name:<\/strong> Human Medical Center Limited Liability Company<br \/>\n<strong>Registered Office:<\/strong> 1081 Budapest, N\u00e9psz\u00ednh\u00e1z utca 22, Ground Floor, Door 5<br \/>\n<strong>Mailing Address:<\/strong> 1081 Budapest, N\u00e9psz\u00ednh\u00e1z utca 22, Ground Floor, Door 5<br \/>\n<strong>Business Premises \/ Collection Point:<\/strong> 1081 Budapest, N\u00e9psz\u00ednh\u00e1z utca 22, Ground Floor, Door 5<br \/>\n<strong>Registering Authority:<\/strong> Registered with the Company Court of the Budapest-Capital Regional Court<br \/>\n<strong>Company Registration Number:<\/strong> 01-09-419599<br \/>\n<strong>Tax Number:<\/strong> 25768259-2-42<br \/>\n<strong>Representatives:<\/strong> Szil\u00e1rd T\u00f6reky, Managing Director (Executive Officer); Korn\u00e9l F\u00fcl\u00f6p, Managing Director (Executive Officer)<br \/>\n<strong>Telephone:<\/strong> +36 70 702 7503<br \/>\n<strong>Alternative Contact:<\/strong> +36 30 488 0498<br \/>\n<strong>Email:<\/strong> info@vl1200.com<br \/>\n<strong>Website:<\/strong> <a href=\"http:\/\/www.vl1200.hu\">www.vl1200.hu<\/a><br \/>\n<strong>Bank Account Number:<\/strong> 10403136-50526751-51511002<\/p>\n<p><strong>Hosting Provider Details<\/strong><\/p>\n<p><strong>Name:<\/strong> RACKFOREST ZRT.<br \/>\n<strong>Registered Office:<\/strong> 1132 Budapest, Victor Hugo utca 11, 5th Floor, Room B05001<br \/>\n<strong>Email:<\/strong> info@rackforest.hu<br \/>\n<strong>Website:<\/strong> rackforest.com<\/p>\n<p><strong>Definitions<\/strong><\/p>\n<p><strong>Goods:<\/strong> Movable property offered for sale on the Website, including goods incorporating digital elements.<br \/>\n<strong>Goods Incorporating Digital Elements:<\/strong> Movable property containing or connected to digital content or a digital service in such a manner that, without such digital content or service, the goods cannot perform their intended functions.<br \/>\n<strong>Digital Content:<\/strong> Data produced or supplied in digital form.<br \/>\n<strong>Parties:<\/strong> The Seller and the Buyer collectively.<br \/>\n<strong>Consumer:<\/strong> A natural person acting outside their trade, profession, or business activity.<br \/>\n<strong>Consumer Contract:<\/strong> A contract in which one of the parties qualifies as a consumer.<br \/>\n<strong>Functionality:<\/strong> The ability of goods incorporating digital elements, digital content, or digital services to perform functions appropriate to their intended purpose.<br \/>\n<strong>Manufacturer:<\/strong> The producer of the goods; in the case of imported goods, the importer introducing the goods into the territory of the European Union, as well as any person who designates themselves as the manufacturer by marking the goods with their name, trademark, or other distinguishing mark.<br \/>\n<strong>Interoperability:<\/strong> The ability of goods incorporating digital elements, digital content, or digital services to operate with hardware or software other than that with which goods, digital content, or digital services of the same type are usually used.<br \/>\n<strong>Compatibility:<\/strong> The ability of goods incorporating digital elements, digital content, or digital services to operate with hardware or software\u2014without conversion\u2014used for goods, digital content, or digital services of the same type.<br \/>\n<strong>Website:<\/strong> The present website serving as a platform for the conclusion of the contract.<br \/>\n<strong>Contract:<\/strong> The sales contract concluded between the Seller and the Buyer through the Website and electronic correspondence.<br \/>\n<strong>Durable Medium:<\/strong> Any device enabling the consumer or business to store information personally addressed to them in an accessible form for an appropriate period, and allowing the unchanged reproduction of the stored information.<br \/>\n<strong>Means of Distance Communication:<\/strong> A device enabling contractual declarations to be made by the parties without simultaneous physical presence\u2014such as addressed or unaddressed printed forms, standard letters, advertisements with order forms, catalogues, telephones, fax machines, and internet-access devices.<br \/>\n<strong>Distance Contract:<\/strong> A consumer contract concluded within an organized distance sales system without the simultaneous physical presence of the parties, using exclusively means of distance communication for concluding the contract.<br \/>\n<strong>Business:<\/strong> A person acting within the scope of their trade, profession, or business activity.<br \/>\n<strong>Buyer \/ You:<\/strong> The person making a purchase offer and entering into a contract through the Website.<br \/>\n<strong>Seller:<\/strong> The person offering goods for sale through the Website.<\/p>\n<p><strong>Warranty<\/strong><\/p>\n<p>In contracts concluded between a consumer and a business (hereinafter referred to as <em>consumer contracts<\/em>), \u201cwarranty\u201d as defined in the Civil Code includes:<\/p>\n<ol>\n<li><strong>Voluntary warranty:<\/strong> A warranty undertaken by the business, in addition to or in the absence of a statutory obligation, for proper performance of the contract.<\/li>\n<li><strong>Statutory warranty:<\/strong> A mandatory warranty based on legal provisions.<\/li>\n<\/ol>\n<p><strong>Purchase Price:<\/strong> The consideration payable for the goods and for the provision of digital content.<\/p>\n<p><strong>Applicable Legislation<\/strong><\/p>\n<p>The contract is governed by the laws of Hungary, in particular the following legislative acts:<\/p>\n<ul>\n<li>Act CLV of 1997 on Consumer Protection<\/li>\n<li>Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services<\/li>\n<li>Act V of 2013 on the Civil Code<\/li>\n<li>Government Decree No. 151\/2003 (IX.22.) on the mandatory warranty for durable consumer goods<\/li>\n<li>Ministry of Justice Decree No. 10\/2024 (VI.28.) on the definition of the range of durable consumer goods subject to mandatory warranty<\/li>\n<li>Government Decree No. 45\/2014 (II.26.) on the detailed rules of contracts concluded between consumers and businesses<\/li>\n<li>Ministry for National Economy Decree No. 19\/2014 (IV.29.) on procedural rules for managing warranty and guarantee claims for goods sold under consumer-business contracts<\/li>\n<li>Act LXXVI of 1999 on Copyright<\/li>\n<li>Act CXII of 2011 on Informational Self-Determination and Freedom of Information<\/li>\n<li>Regulation (EU) 2018\/302 of the European Parliament and of the Council (of 28 February 2018) on addressing unjustified geo-blocking and other forms of discrimination based on customers\u2019 nationality, place of residence, or place of establishment, and amending Regulations (EC) No 2006\/2004 and (EU) 2017\/2394 and Directive 2009\/22\/EC<\/li>\n<li>Regulation (EU) 2016\/679 of the European Parliament and of the Council (of 27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95\/46\/EC (General Data Protection Regulation \u2013 GDPR)<\/li>\n<li>Government Decree No. 373\/2021 (VI.30.) on the detailed rules of contracts between consumers and businesses for the sale of goods, the provision of digital content, and the supply of digital services<\/li>\n<\/ul>\n<p><strong>Scope of the General Terms and Conditions (GTC)<\/strong><\/p>\n<p>The content of the contract concluded between us \u2014 in addition to the provisions of the relevant mandatory legal regulations \u2014 shall be governed by these General Terms and Conditions (hereinafter: <strong>GTC<\/strong>). Accordingly, this GTC sets forth the rights and obligations of both you and us, the conditions for the conclusion of the contract, performance deadlines, delivery and payment terms, liability provisions, and the conditions for exercising the right of withdrawal.<\/p>\n<p>Any technical information necessary for the use of the Website that is not included in this GTC shall be provided in other information available on the Website.<\/p>\n<p><strong>Language and Form of the Contract<\/strong><\/p>\n<p>The language of contracts governed by this GTC is <strong>Hungarian<\/strong>.<br \/>\nContracts falling within the scope of this GTC do <strong>not<\/strong> constitute written contracts and are <strong>not archived<\/strong> by the Seller.<\/p>\n<p><strong>Prices<\/strong><\/p>\n<p>Prices are indicated in the currency selected by the Buyer and include the official value-added tax (VAT) applicable in the country corresponding to the Buyer\u2019s delivery address.<br \/>\nThe Seller reserves the right to modify prices for business policy reasons. Any such price modification shall not affect contracts already concluded.<\/p>\n<p>If the Seller displays an incorrect price and an order has been placed for the Goods, but no contract has yet been concluded between the Parties, the Seller shall proceed in accordance with the section titled <strong>\u201cProcedure in Case of Incorrect Pricing\u201d<\/strong> of this GTC.<\/p>\n<p><strong>Procedure in Case of Incorrect Pricing<\/strong><\/p>\n<p>A price shall be deemed <strong>obviously incorrect<\/strong> if:<\/p>\n<ul>\n<li>it is indicated as <strong>HUF 0<\/strong>, or<\/li>\n<li>it is displayed incorrectly as a result of a miscalculated discount, for example, an item with a correct price of HUF 1,000 and a 20% discount is mistakenly offered for HUF 500 instead of the correct discounted price of HUF 800.<\/li>\n<\/ul>\n<p>Beyond the above, a price shall also be considered obviously incorrect if its incorrectness could have been reasonably recognized by the consumer exercising the level of diligence and care generally expected under the circumstances, as provided in Section 4 (1) of Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices.<\/p>\n<p>In such cases, the Seller shall offer the Buyer the opportunity to purchase the Goods at the <strong>correct price<\/strong>. Based on this information, the Buyer may decide whether to proceed with the order at the correct price or decline the offer, in which case <strong>no contract shall be concluded<\/strong> between the Parties.<\/p>\n<p><strong>Complaint Handling and Legal Remedies<\/strong><\/p>\n<p>The Consumer may submit a complaint relating to goods \u2014 including warranty, product warranty, or guarantee claims \u2014 or regarding the behavior, activity, or omission of the Seller or any person acting on behalf of or for the benefit of the Seller in connection with the distribution or sale of goods to consumers (a <em>consumer complaint<\/em> as defined by Act CLV of 1997 on Consumer Protection) through the following channels:<\/p>\n<ul>\n<li><strong>In person (verbally):<\/strong> 1081 Budapest, N\u00e9psz\u00ednh\u00e1z utca 22, Ground Floor, Door 5<\/li>\n<li><strong>Customer service hours:<\/strong> Monday\u2013Friday: 9:00 a.m. \u2013 4:30 p.m.<\/li>\n<li><strong>In writing via the Website:<\/strong> <a href=\"http:\/\/www.vl1200.hu\">www.vl1200.hu<\/a><\/li>\n<li><strong>In writing via email:<\/strong> info@vl1200.com<\/li>\n<li><strong>In writing by post:<\/strong> 1081 Budapest, N\u00e9psz\u00ednh\u00e1z utca 22, Ground Floor, Door 5<\/li>\n<\/ul>\n<p>The Consumer\u2019s warranty, product warranty, or guarantee claims shall be handled by the Seller <strong>under specific legal regulations<\/strong>, not under the general consumer complaint-handling rules of the Consumer Protection Act.<\/p>\n<p>The Consumer may submit a complaint \u2014 other than a warranty, product warranty, or guarantee claim \u2014 verbally or in writing to the Seller regarding conduct, activity, or omission directly related to the sale or distribution of goods.<\/p>\n<p>The Seller shall <strong>immediately investigate verbal complaints<\/strong> and, where possible, remedy them. If the Consumer disagrees with the handling of the complaint or immediate investigation is not possible, the Seller shall promptly prepare a <strong>written record (minutes)<\/strong> of the complaint and its position thereon. A copy of this record shall be handed over to the Consumer on the spot for complaints made in person, or \u2014 in the case of complaints made by telephone or other electronic communication means \u2014 sent to the Consumer within <strong>30 days<\/strong>, together with the substantive reply.<\/p>\n<p>The record must include:<br \/>\na. the Consumer\u2019s name, address, or email address,<br \/>\nb. the place, time, and method of the complaint,<br \/>\nc. a detailed description of the complaint and a list of any documents or evidence provided,<br \/>\nd. the Seller\u2019s statement on the complaint, if immediate investigation is possible,<br \/>\ne. the signatures of the person recording the minutes and \u2014 except in the case of telephone or electronic complaints \u2014 the Consumer,<br \/>\nf. the place and time of recording the minutes,<br \/>\ng. a unique identification number for complaints submitted by telephone or electronic communication, and<br \/>\nh. a notice that if the Consumer does not provide the data specified in points (a) and (c), or refuses to sign the minutes, the Seller is not obliged to follow the written complaint-handling procedure.<\/p>\n<p>If the Consumer fails to provide the required information or refuses to sign the minutes, the Seller is not required to handle the verbal complaint in accordance with the written complaint-handling rules.<\/p>\n<p>The Seller shall respond to <strong>written complaints<\/strong> \u2014 unless otherwise provided by directly applicable EU legislation \u2014 within <strong>30 days of receipt<\/strong>, in writing and in a verifiable manner. The Seller must provide justification for rejecting a complaint.<\/p>\n<p>If the complaint is rejected, the Seller must <strong>inform the Consumer in writing<\/strong> of which <strong>authority or conciliation board<\/strong> the Consumer may turn to, based on the nature of the complaint. This notification shall include the name, address, telephone, internet contact information, and mailing address of the competent authority or conciliation board with jurisdiction based on the Consumer\u2019s residence or place of stay, and indicate whether the Seller has made a general submission declaration to such bodies.<\/p>\n<p>If the Seller provides an <strong>electronic complaint submission form<\/strong>, it must confirm receipt of the written complaint immediately via the Consumer\u2019s designated email address.<\/p>\n<p>The Seller must retain the minutes of verbal complaints, written complaints, and copies of responses for <strong>three years<\/strong> and present them to the supervisory authorities upon request.<\/p>\n<p>If any <strong>consumer dispute<\/strong> between the Seller and the Consumer cannot be resolved through negotiations, the Consumer may pursue the following <strong>legal remedies<\/strong>, as detailed in the subsequent section.<\/p>\n<p><strong>Consumer Protection Procedure<\/strong><\/p>\n<p>Complaints may be submitted to the consumer protection authorities. If the Consumer detects a violation of his or her consumer rights, he or she is entitled to lodge a complaint with the consumer protection authority having competence based on the Consumer\u2019s place of residence. Following assessment of the complaint, the authority will decide whether to initiate a consumer protection procedure. First-instance consumer protection tasks are performed by the metropolitan and county government offices competent according to the Consumer\u2019s place of residence. Their contact details are available here:<\/p>\n<p><strong>Budapest Metropolitan Government Office \u2013 Consumer Protection Department<\/strong><br \/>\nAddress: 1117 Budapest, Prielle Korn\u00e9lia utca 4\/b.<br \/>\nE-mail: fogyasztovedelem@bfkh.gov.hu<br \/>\nTelephone: (1) 450-2598<br \/>\nWebsite: <a href=\"https:\/\/kormanyhivatalok.hu\/kormanyhivatalok\/budapest\/megye\/szervezet\/fogyasztovedelmi-foosztaly\">https:\/\/kormanyhivatalok.hu\/kormanyhivatalok\/budapest\/megye\/szervezet\/fogyasztovedelmi-foosztaly<\/a><br \/>\nJurisdiction: Territory of Budapest<\/p>\n<p><strong>Pest County Government Office \u2013 Consumer Protection Department<\/strong><br \/>\nAddress: 1072 Budapest, Nagy Di\u00f3fa utca 10\u201312.<br \/>\nE-mail: fogyved@pest.gov.hu<br \/>\nTelephone: +36 1 459 4843<br \/>\nWebsite: <a href=\"https:\/\/kormanyhivatalok.hu\/kormanyhivatalok\/pest\/megye\/szervezet\/fogyasztovedelmi-foosztaly\">https:\/\/kormanyhivatalok.hu\/kormanyhivatalok\/pest\/megye\/szervezet\/fogyasztovedelmi-foosztaly<\/a><br \/>\nJurisdiction: Pest County<\/p>\n<p><strong>Court Proceedings<\/strong><\/p>\n<p>The Customer is entitled to enforce any claim arising from a consumer dispute before a court within civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.<\/p>\n<p><strong>Conciliation Board Proceedings<\/strong><\/p>\n<p>If your consumer complaint is rejected, you are entitled to turn to the Conciliation Board competent based on your place of residence, habitual residence, or registered office, or to the Conciliation Board designated in your application. A condition for initiating the Conciliation Board\u2019s procedure is that the Consumer first attempts to resolve the disputed matter directly with the business concerned.<\/p>\n<p>Unless the Consumer requests a personal hearing, the Conciliation Board shall hold the hearing <strong>online<\/strong>, without physical presence, using electronic means that enable the simultaneous transmission of sound and image (hereinafter: <em>online hearing<\/em>).<\/p>\n<p>The business has a duty to cooperate in the Conciliation Board procedure; within this framework, we are obliged to submit our statement of reply to the Conciliation Board within the time limit set in its notice. Except for the application of Regulation (EU) No 524\/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006\/2004 and Directive 2009\/22\/EC, the business must ensure the participation at the hearing of a person authorized to conclude a settlement. At the online hearing, the business\u2019s representative authorized to conclude a settlement must participate online. If the Consumer requests a personal hearing, the business\u2019s representative authorized to conclude a settlement must participate at least online.<\/p>\n<p>The Seller has <strong>not<\/strong> made a general submission (adherence) declaration to any Conciliation Board.<\/p>\n<p>Further information on the Conciliation Boards is available at: <a href=\"https:\/\/www.bekeltetes.hu\">https:\/\/www.bekeltetes.hu<\/a><\/p>\n<p><strong>Contact details of certain territorially competent Conciliation Boards:<\/strong><\/p>\n<p><strong>Budapest Conciliation Board<\/strong><br \/>\nSeat: Budapest<br \/>\nTerritorial competence: Budapest<br \/>\nContact:<br \/>\nAddress: 1016 Budapest, Krisztina k\u00f6r\u00fat 99. I. floor, room 111<br \/>\nMailing address: 1253 Budapest, P.O. Box 10<br \/>\nTelephone: +36 1 488 2131<br \/>\nE-mail: bekelteto.testulet@bkik.hu<br \/>\nWebsite: bekeltet.bkik.hu<\/p>\n<p><strong>Conciliation Board Procedure for Persons Not Qualifying as Consumers<\/strong><\/p>\n<p>Under the Consumer Protection Act, for the purposes of the Conciliation Board procedure, the following qualify as \u201cconsumers\u201d when acting for purposes outside their independent profession and economic activity: civil organizations under a separate law, ecclesiastical legal persons, condominiums, and housing cooperatives that purchase, order, receive, use, utilize goods, or are the addressees of commercial communication or an offer related to goods.<\/p>\n<p>The existence of consumer status may be verified and examined by the Conciliation Board. The rules set out under the heading <strong>Conciliation Board<\/strong> shall apply to the procedure.<\/p>\n<p><strong>Copyright<\/strong><\/p>\n<p>Pursuant to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: <em>Copyright Act<\/em>), the website qualifies as a copyrighted work; therefore, <strong>all of its parts are protected by copyright<\/strong>. Under Section 16 (1) of the Copyright Act, it is prohibited to use without authorization the graphical and software solutions and computer program creations found on the website, or to use any application by which the website or any part thereof can be modified. Even with the right holder\u2019s written consent, any materials taken from the website or its database may only be used with a reference to the website and proper indication of the source.<\/p>\n<p><strong>Right holder:<\/strong> Human Medical Center Korl\u00e1tolt Felel\u0151ss\u00e9g\u0171 T\u00e1rsas\u00e1g.<\/p>\n<p><strong>Partial Invalidity; Code of Conduct<\/strong><\/p>\n<p>If any provision of the GTC is legally incomplete or invalid, the remaining provisions of the contract shall remain in force; the invalid or defective part shall be replaced by the relevant provisions of the applicable legislation.<\/p>\n<p>The Seller does <strong>not<\/strong> adhere to any code of conduct within the meaning of the Act on the Prohibition of Unfair Commercial Practices against Consumers.<\/p>\n<p><strong>Information on the Essential Characteristics of the Goods<\/strong><\/p>\n<p>Information regarding the essential characteristics of the Goods available for purchase on the Website is provided in the product descriptions displayed for each individual item.<\/p>\n<p><strong>Correction of Data Entry Errors \u2013 Responsibility for the Accuracy of Data Provided<\/strong><\/p>\n<p>During the ordering process, and prior to finalizing the order, you have the opportunity to modify the data you have entered at any time (by clicking the \u201cBack\u201d button in your browser, you can return to the previous page, thus enabling the correction of data even after proceeding to the next page).<\/p>\n<p>Please note that you are solely responsible for ensuring that the data you provide are accurate, as invoicing and delivery of the Goods are carried out based on this information. Please also be aware that an incorrectly entered email address or a full mailbox may prevent the delivery of the confirmation message and may hinder the formation of the contract.<\/p>\n<p>If the Buyer discovers an error in the information provided after finalizing the order, he or she must initiate the modification of the order <strong>as soon as possible<\/strong>. The Buyer may request correction of the erroneous order by sending an email from the email address provided during ordering, or by telephone contact with the Seller.<\/p>\n<p><strong>Use of the Website<\/strong><\/p>\n<p>Purchasing on the Website <strong>does not require registration<\/strong>.<\/p>\n<p>The Website provides users with the opportunity to view products and place orders online. Users may navigate the Website through menu options. Products are organized into categories. The <strong>Discounted Products<\/strong> category includes all products currently on sale. Each discounted product displays the start and end date of the promotion or the start date with the note \u201cwhile supplies last.\u201d<\/p>\n<p>Under the <strong>More for Less<\/strong> menu, you can find products that are eligible for a quantity discount when multiple units are ordered.<\/p>\n<p>The <strong>New Arrivals<\/strong> menu displays newly introduced products in the Website\u2019s catalogue. Clicking on a category name will display a list of the products within that category. If the total number of products exceeds one page, navigation between pages can be done using the page numbers above and below the list. Detailed information about each product \u2014 including its features and price \u2014 can be accessed by clicking on the product\u2019s name.<\/p>\n<p>The Website also allows users to search for products using keywords. Search results matching the entered criteria are displayed in a list format similar to that of product categories.<\/p>\n<p>Products can be added to the cart by clicking the <strong>Add to Cart<\/strong> button, next to which the desired quantity may be specified. The user can review the cart contents via the <strong>Cart<\/strong> menu. Within this section, the user may modify the quantity of any product in the cart or remove items entirely. The <strong>Empty Cart<\/strong> button allows for clearing all items from the cart.<\/p>\n<p>By clicking <strong>Order<\/strong>, the user proceeds to the next step of the purchase process. In the second step, the user may log in, register, or continue as a guest. For both registration and guest checkout, the following data must be provided: email address, name, phone number, billing address, and (if different) shipping address. For registration, a password must also be created. Confirmation of successful registration will be sent via email and displayed on the Website.<\/p>\n<p>The user may request the deletion of their registration via email to the Service Provider; in such a case, re-registration will be required for future purchases.<\/p>\n<p>Users are responsible for maintaining the confidentiality of their access credentials. They must keep their data up to date and promptly notify the Service Provider if they become aware of unauthorized use of their information by a third party. In the event of a forgotten password, a new one may be requested on the Website using the registered email address.<\/p>\n<p>If the user has already registered, they can continue the ordering process by providing their email address and password.<\/p>\n<p>In the next step, the user must select the preferred <strong>payment and delivery method<\/strong>. A summary page allows for review of all previously entered information, as well as the selected products and quantities. In the case of data entry errors, the <strong>pencil icon<\/strong> allows for corrections.<\/p>\n<p>Once all information is confirmed to be accurate, the user can finalize the order by clicking the <strong>Submit Order<\/strong> button. A confirmation of this will be displayed on the Website and sent via email. If an error is detected in the order data after submission (for example, in the confirmation email), the user must notify the Service Provider <strong>immediately, but no later than within 24 hours<\/strong>.<\/p>\n<p>Regardless of purchasing intent, users may log in through the <strong>Customer Login<\/strong> window or <strong>Login<\/strong> menu. After logging in, a <strong>Modify Data<\/strong> menu appears, where users can update their registration details, review their past orders, and track their order status.<\/p>\n<p><strong>Finalizing the Order (Submitting the Offer)<\/strong><\/p>\n<p>Once you have verified that the contents of your cart correspond to the Goods you wish to order, and that your personal details are correctly entered, you may finalize your order by clicking the <strong>Order<\/strong> button.<\/p>\n<p>The information displayed on the Website does <strong>not<\/strong> constitute a binding offer by the Seller to conclude a contract. For orders governed by these General Terms and Conditions, <strong>you<\/strong> shall be deemed the offeror.<\/p>\n<p>By pressing the <strong>Order<\/strong> button, you expressly acknowledge that your declaration constitutes a binding offer and that, upon confirmation by the Seller in accordance with this GTC, it entails a <strong>payment obligation<\/strong>.<\/p>\n<p>The Seller is obliged to confirm receipt of your order to the Buyer <strong>immediately and electronically<\/strong>. If such confirmation is not received by the Buyer within a reasonable period of time, depending on the nature of the service, but <strong>no later than 48 hours<\/strong> after the order is submitted, the Buyer shall be <strong>released from the offer and contractual obligations<\/strong>.<\/p>\n<p><strong>Order Processing and Formation of the Contract<\/strong><\/p>\n<p>You may place an order at any time. The Seller shall confirm receipt of your offer by email <strong>within 48 hours<\/strong> at the latest. The contract shall be deemed concluded at the moment when the confirmation email sent by the Seller becomes accessible to you in your email account.<\/p>\n<p><strong>Procedure for Uncollected Parcels<\/strong><\/p>\n<p>If the Buyer fails to accept the ordered and delivered Goods and does not notify the Seller of the intention to withdraw from the contract within the 14-day statutory period without justification, the Buyer shall be in <strong>breach of contract<\/strong>. Under such circumstances, the Buyer\u2019s obligation to accept the Goods and thereby accept the Seller\u2019s performance is violated.<\/p>\n<p>In such cases, the Seller may attempt to redeliver the Goods, subject to prior agreement with the Buyer, and may condition the repeated delivery on the <strong>payment of an additional delivery fee<\/strong>. If the repeated delivery attempt fails or agreement cannot be reached with the Buyer due to lack of cooperation, the Seller shall be entitled to <strong>terminate the contract with immediate effect<\/strong> due to breach of contract and to <strong>claim the costs of the failed delivery and return as a contractual penalty<\/strong>.<\/p>\n<p>The Parties acknowledge that communication related to the termination of the contract may be conducted via the email address used by the Buyer when placing the order, and the termination shall be deemed communicated at the time when the email becomes accessible in the Buyer\u2019s inbox.<\/p>\n<p><strong>Methods of Payment<\/strong><\/p>\n<p><strong>Bank Transfer<\/strong><\/p>\n<p>Payment for products may be made via bank transfer.<br \/>\n<strong>Bank details:<\/strong><br \/>\nBeneficiary\u2019s bank: K&amp;H Bank<br \/>\nBeneficiary\u2019s name: Human Medical Center Kft.<br \/>\nTax number: 25768259-2-42<br \/>\nBank account numbers:<\/p>\n<ul>\n<li><strong>HUF:<\/strong> HU87 10403136-50526751-51511002 \u2013 SWIFT: OKHBHUHB<\/li>\n<li><strong>EUR:<\/strong> HU21 10403136-50526751-51511026 \u2013 SWIFT: OKHBHUHB<\/li>\n<\/ul>\n<p><strong>Cash Payment<\/strong><\/p>\n<p>You may pay the price of the product in cash at our retail office upon collection of the goods.<\/p>\n<p><strong>Cash on Delivery (COD)<\/strong><\/p>\n<p>If you wish to pay the purchase price upon receipt of the parcel, please select the \u201cCash on Delivery\u201d payment option.<\/p>\n<p><strong>Stripe Card Payment<\/strong><\/p>\n<p>Bank card payment allows you to make purchases conveniently and securely in our online store. After ordering the selected goods, you will be redirected to the <strong>Stripe<\/strong> payment page, where you can pay with your bank card through an encrypted transaction using the most secure technology currently available.<\/p>\n<p>To complete payment, select the \u201cPay by Bank Card\u201d option, then enter your card number and expiration date on Stripe\u2019s secure payment server.<\/p>\n<p>Please note that <strong>electronically issued cards<\/strong> may only be accepted if online transactions are authorized by your bank. Please verify with your bank whether your card is eligible for online purchases.<\/p>\n<p>Upon successful payment, Stripe will issue an <strong>authorization number<\/strong>, which you are advised to note or print. In the case of a failed transaction, Stripe will provide an error message indicating the reason for the failure.<\/p>\n<p><strong>Bank Card Payment (Direct)<\/strong><\/p>\n<p>You may also make fast and secure card payments directly through our online store.<\/p>\n<p><strong>Methods and Fees of Delivery<\/strong><\/p>\n<p><strong>Free shipping on orders over HUF 30,000.<\/strong><\/p>\n<p><strong>Personal Collection<\/strong><\/p>\n<p>You may collect your ordered product in person at our office during business hours:<br \/>\n<strong>Address:<\/strong> 1081 Budapest, N\u00e9psz\u00ednh\u00e1z utca 22, Ground Floor, Door 5<br \/>\nPlease call in advance to arrange an appointment!<\/p>\n<p><strong>DHL Express<\/strong><\/p>\n<p>Delivery is carried out by <strong>DHL Express Courier Service<\/strong>.<br \/>\nFor more information: <a href=\"http:\/\/www.dhl.hu\/hu\/expressz.html\">http:\/\/www.dhl.hu\/hu\/expressz.html<\/a><br \/>\n<strong>Delivery fee:<\/strong> HUF 5,800 (gross).<\/p>\n<p><strong>GLS Courier Service<\/strong><\/p>\n<p>Delivery is carried out by <strong>GLS Courier Service<\/strong>.<br \/>\nFor more information: <a href=\"https:\/\/gls-group.eu\/HU\/hu\/cimzetteknek-nyujtott-szolgaltatasok\">https:\/\/gls-group.eu\/HU\/hu\/cimzetteknek-nyujtott-szolgaltatasok<\/a><br \/>\n<strong>Delivery fees vary by country.<\/strong><\/p>\n<p><strong>GLS Parcel Point<\/strong><\/p>\n<p>While door-to-door courier delivery remains the most popular method for online shopping, the proportion of <strong>personal collection<\/strong> is growing each year. Customers can conveniently collect their parcels at <strong>GLS Parcel Points<\/strong>, according to their own schedules, where cash payment is also available.<\/p>\n<p>GLS Parcel Points are easily accessible, located in shopping centers, gas stations, bookstores, and other busy retail areas. Most offer extended opening hours, including weekends. GLS sends an <strong>email or SMS notification<\/strong> to the recipient regarding delivery, and the Buyer may collect the parcel within <strong>five working days<\/strong>, considering the opening hours of the selected Parcel Point.<\/p>\n<p><strong>Delivery fees vary by country.<\/strong><\/p>\n<p><strong>Performance Deadline<\/strong><\/p>\n<p>For Buyers qualifying as Consumers, unless otherwise agreed by the Parties, the Seller shall make the Goods available to the Buyer <strong>without undue delay<\/strong>, but <strong>no later than thirty (30) days<\/strong> after the conclusion of the contract.<\/p>\n<p>Accordingly, the general performance deadline for orders is <strong>up to five (5) days<\/strong> from the confirmation of the order. Any differing (but not exceeding thirty days) delivery deadlines will be communicated by the Seller in connection with the specific delivery method.<\/p>\n<p>In the event of the Seller\u2019s delay, the Buyer shall be entitled to act in accordance with <strong>Act V of 2013 on the Civil Code<\/strong> against the Seller.<\/p>\n<p><strong>Reservation of Rights and Retention of Title<\/strong><\/p>\n<p>If you have previously placed an order and failed to accept delivery of the Goods (except where you exercised your right of withdrawal) or if the Goods were returned to the Seller marked as \u201cunclaimed,\u201d the Seller may make the performance of the new order conditional upon <strong>advance payment of the purchase price and delivery costs<\/strong>.<\/p>\n<p>The Seller may withhold delivery of the Goods until it has verified that payment of the purchase price has been successfully completed through the chosen electronic payment method (including cases where the Buyer paid by bank transfer in a different currency, and due to exchange rate differences or bank fees, the Seller has not received the full amount of the purchase price and delivery cost). If the purchase price has not been paid in full, the Seller may request that the Buyer pay the outstanding balance.<\/p>\n<p><strong>Sales Abroad \u2013 Prohibition of Geo-Blocking<\/strong><\/p>\n<p>The Seller does not differentiate between buyers using the Website within Hungary or in other member states of the <strong>European Union<\/strong>, and does not restrict access to the Website based on nationality, residence, or place of establishment.<\/p>\n<p>Communication and transactions are conducted primarily in <strong>Hungarian<\/strong>, and the Seller is not obliged to communicate with the Buyer in the language of the Buyer\u2019s member state.<\/p>\n<p>The Seller is not obliged to comply with non-contractual requirements of the Buyer\u2019s member state\u2019s national law regarding the Goods (e.g., labeling or sector-specific requirements) nor to inform the Buyer about such requirements.<\/p>\n<p>If the Buyer, in accordance with this GTC, may request delivery of the Goods to Hungary or to another EU member state, this right is equally available to non-Hungarian buyers under the same delivery methods specified herein.<\/p>\n<p>If the Buyer may, according to this GTC, choose <strong>personal collection<\/strong> at the Seller\u2019s premises, this option is likewise available to non-Hungarian buyers.<\/p>\n<p>In other cases, the Buyer may arrange for international delivery at his or her own expense. Hungarian buyers are <strong>not entitled<\/strong> to this option.<\/p>\n<p>The Seller shall fulfill the order upon receipt of the delivery fee. If the Buyer fails to pay the delivery fee or fails to arrange delivery by the agreed date, the Seller shall <strong>terminate the contract<\/strong> and <strong>refund any pre-paid purchase price<\/strong> to the Buyer.<\/p>\n<p><strong>Consumer Information<\/strong><\/p>\n<p><strong>Information on the Right of Withdrawal for Consumers<\/strong><\/p>\n<p>Under Section 8:1 (1) (3) of Act V of 2013 on the Civil Code, only a <strong>natural person acting outside the scope of their trade, profession, or business activity<\/strong> qualifies as a Consumer; thus, <strong>legal persons cannot exercise the right of withdrawal without justification<\/strong>.<\/p>\n<p>According to Section 20 of Government Decree No. 45\/2014 (II.26.), the Consumer has the right to withdraw from the contract without justification. The withdrawal period shall be <strong>14 calendar days<\/strong>, and the Consumer may exercise this right as follows:<\/p>\n<ul>\n<li><strong>In the case of a contract for the sale of Goods:<\/strong><br \/>\na. from the day on which the Consumer or a third party other than the carrier designated by the Consumer receives the Goods;<br \/>\nb. if multiple Goods are ordered and delivered at different times, from the day the last item is received;<br \/>\nc. in the case of Goods consisting of multiple lots or pieces, from the day the last lot or piece is received;<br \/>\nd. if the Goods are to be delivered regularly within a defined period, from the day of receipt of the first delivery.<\/li>\n<\/ul>\n<p>The Consumer retains the right to exercise the right of withdrawal between the conclusion of the contract and the receipt of the Goods.<\/p>\n<p>If the contract was concluded upon an offer made by the Consumer, the Consumer shall have the right to <strong>withdraw the offer<\/strong> before the contract is concluded, thereby terminating the binding effect of the offer.<\/p>\n<p>If the Seller fails to inform the Consumer about the withdrawal period, conditions (particularly those set out in Section 22 of the Government Decree), and the model withdrawal form (Annex 2), the 14-day withdrawal period shall be extended by <strong>12 months<\/strong>. If the Seller provides such information within that 12-month period, the withdrawal deadline shall expire <strong>14 days after<\/strong> the date of communication of the information.<\/p>\n<p>The full text of Government Decree No. 45\/2014 (II.26.) on contracts concluded between consumers and businesses is available here.<\/p>\n<p><strong>Exercise of the Right of Withdrawal or Termination<\/strong><\/p>\n<p>The Consumer may exercise the right of withdrawal provided under Section 20 of the Government Decree by submitting an <strong>unequivocal declaration<\/strong> or by using the <strong>model withdrawal form<\/strong> available for download on the Website.<\/p>\n<p>A withdrawal is deemed valid if the Consumer sends the declaration within the withdrawal period.<br \/>\nIn the case of withdrawal or termination in writing, it is sufficient for the declaration to be sent within the deadline.<br \/>\nThe Consumer bears the burden of proof that the right of withdrawal was exercised in accordance with the provisions.<br \/>\nUpon receipt of the Consumer\u2019s withdrawal, the Seller must confirm it on a durable medium.<\/p>\n<p><strong>Seller\u2019s Obligations in Case of Withdrawal by the Consumer<\/strong><\/p>\n<p><strong>Seller\u2019s Obligation to Refund<\/strong><\/p>\n<p>If the Consumer withdraws from the contract in accordance with Section 22 of the Government Decree, the Seller must refund the full amount paid by the Consumer, including any delivery costs, <strong>within 14 days<\/strong> of being informed of the withdrawal.<br \/>\nPlease note that this does not apply to <strong>additional costs<\/strong> incurred due to the Consumer choosing a delivery method more expensive than the least costly standard method offered by the Seller.<\/p>\n<p><strong>Method of Refund<\/strong><\/p>\n<p>In the event of withdrawal or termination in accordance with Section 22 of the Government Decree, the Seller shall make the refund using the <strong>same payment method<\/strong> used by the Consumer. With the Consumer\u2019s explicit consent, the Seller may use a different payment method, provided that the Consumer incurs no additional charges as a result.<br \/>\nThe Seller assumes no liability for delays arising from the Consumer\u2019s provision of incorrect or incomplete bank account details or postal address.<\/p>\n<p><strong>Additional Costs<\/strong><\/p>\n<p>If the Consumer expressly chooses a delivery method that differs from the least costly standard method, the Seller is not obliged to refund the resulting additional costs. In such cases, refunds are limited to the amount of the standard delivery charge.<\/p>\n<p><strong>Right of Retention<\/strong><\/p>\n<p>The Seller may withhold the refund until the Consumer has returned the Goods or has provided <strong>conclusive evidence<\/strong> of having sent them back \u2014 whichever occurs first. Parcels sent <strong>cash on delivery or postage due<\/strong> will not be accepted.<\/p>\n<p><strong>Consumer\u2019s Obligations in Case of Withdrawal or Termination<\/strong><\/p>\n<p><strong>Return of Goods<\/strong><\/p>\n<p>If the Consumer withdraws from the contract in accordance with Section 22 of the Government Decree, the Consumer must return or hand over the Goods to the Seller, or to a person authorized by the Seller to receive them, <strong>without undue delay<\/strong>, but no later than <strong>14 days<\/strong> after communicating the withdrawal.<br \/>\nThe return shall be deemed timely if the Consumer sends the Goods before the expiry of this 14-day period.<\/p>\n<p>Top of Form<\/p>\n<p>&nbsp;<\/p>\n<p>Bottom of Form<\/p>\n<p><strong>Bearing of Direct Costs Related to the Return of Goods<\/strong><\/p>\n<p>The Consumer shall bear the <strong>direct cost of returning<\/strong> the Goods. The Goods must be returned to the Seller\u2019s address. If the Seller also sells the Goods in a business premises and the Consumer exercises the right of withdrawal <strong>in person<\/strong> at the business premises, the Consumer is entitled to return the Goods to the business at the same time.<\/p>\n<p>If the Consumer terminates a contract for services concluded <strong>off-premises or at a distance<\/strong> after performance has begun, the Consumer shall pay the business a <strong>proportionate fee<\/strong> corresponding to the performance provided up to the time the termination was communicated to the business. The amount payable by the Consumer shall be calculated on the basis of the <strong>total consideration<\/strong> stipulated in the contract <strong>including taxes<\/strong>. If the Consumer proves that the total thus determined is <strong>excessively high<\/strong>, the proportionate amount shall be calculated on the basis of the <strong>market value<\/strong> of the services performed up to the termination.<br \/>\nPlease note that consignments returned <strong>cash on delivery<\/strong> or <strong>postage due<\/strong> cannot be accepted.<\/p>\n<p><strong>Consumer\u2019s Liability for Diminished Value<\/strong><\/p>\n<p>The Consumer shall be liable for any <strong>diminished value<\/strong> of the Goods resulting from handling <strong>beyond that necessary<\/strong> to establish the nature, characteristics, and functioning of the Goods.<\/p>\n<p><strong>Cases Where the Right of Withdrawal Cannot Be Exercised<\/strong><\/p>\n<p>The Seller expressly draws your attention to the fact that you may <strong>not<\/strong> exercise the right of withdrawal in the cases set out in Section 29 (1) of Government Decree 45\/2014 (II.26.), including in particular:<\/p>\n<ol>\n<li>after full performance of the service; however, if the contract imposes a payment obligation on the Consumer, this exception may only be invoked where performance began with the Consumer\u2019s <strong>express prior consent<\/strong> and with the Consumer\u2019s acknowledgment that the right of withdrawal is lost once the business has fully performed the contract;<br \/>\nb. in respect of Goods or services the <strong>price or fee<\/strong> of which depends on <strong>market fluctuations<\/strong> beyond the business\u2019s control, even within the withdrawal period;<br \/>\nc. in the case of <strong>non-prefabricated Goods<\/strong> produced on the Consumer\u2019s instructions or at the Consumer\u2019s express request, or Goods that are <strong>clearly personalized<\/strong> for the Consumer;<br \/>\nd. in respect of <strong>perishable Goods<\/strong> or Goods with a <strong>short shelf life<\/strong>;<br \/>\ne. in respect of <strong>sealed Goods<\/strong> which, for <strong>health protection or hygiene reasons<\/strong>, are <strong>not suitable for return<\/strong> after being unsealed following delivery (Please note: for such sealed Goods, even use necessary to establish the nature, characteristics, and functioning of the Goods results in the <strong>loss of the right of withdrawal<\/strong> once unsealed.);<br \/>\nf. in respect of Goods which, by their nature, become <strong>inseparably mixed<\/strong> with other Goods after delivery;<br \/>\ng. in respect of <strong>alcoholic beverages<\/strong> the actual value of which depends on market fluctuations beyond the business\u2019s control and the price of which was agreed at the time of the sales contract, but where performance can only take place <strong>after the thirtieth day<\/strong> from the conclusion of the contract;<br \/>\nh. in the case of a <strong>contract for work<\/strong> where, at the Consumer\u2019s <strong>express request<\/strong>, the business visits the Consumer to carry out <strong>urgent repair or maintenance<\/strong>;<br \/>\ni. in respect of <strong>sealed audio or video recordings<\/strong> or <strong>sealed computer software<\/strong> where the Consumer <strong>unseals<\/strong> the packaging after delivery;<br \/>\nj. in respect of <strong>newspapers, periodicals, and magazines<\/strong>, with the exception of subscription contracts;<br \/>\nk. in the case of contracts concluded at a <strong>public auction<\/strong>;<br \/>\nl. in respect of contracts for <strong>accommodation services<\/strong> (other than for residential purposes), <strong>transport of goods<\/strong>, <strong>car rental<\/strong>, <strong>catering<\/strong>, or <strong>leisure activities<\/strong> where the contract provides for a <strong>specific date or period<\/strong> of performance;<br \/>\nm. in respect of <strong>digital content not supplied on a tangible medium<\/strong>, where performance has begun with the Consumer\u2019s <strong>express prior consent<\/strong>, the Consumer has simultaneously acknowledged the <strong>loss of the right of withdrawal<\/strong> upon commencement of performance, and the business has sent a <strong>confirmation<\/strong> thereof to the Consumer.<\/li>\n<\/ol>\n<p><strong>Information on Product Liability, Implied Warranty, and Commercial Guarantee for Consumer Contracts<\/strong><\/p>\n<p>This section of the Consumer Information is prepared pursuant to Section 11 (5) of Government Decree 45\/2014 (II.26.), taking into account Annex 3 of that Decree. It applies <strong>exclusively<\/strong> to Buyers who qualify as Consumers. Rules applicable to non-consumer Buyers are set out in a separate chapter.<\/p>\n<p><strong>Requirements for Conformity of Performance in Consumer Contracts<\/strong><\/p>\n<p><strong>General requirements for Goods sold under consumer contracts<\/strong><\/p>\n<p>At the time of performance, the Goods and the performance must comply with the requirements set out in <strong>Government Decree 373\/2021 (VI.30.)<\/strong>. For performance to be considered conforming, the Goods forming the subject of the contract must:<\/p>\n<ul>\n<li>comply with the <strong>description, quantity, quality, and type<\/strong> stipulated in the contract and possess the <strong>functionality, compatibility, interoperability<\/strong>, and other characteristics specified in the contract;<\/li>\n<li>be <strong>fit for any particular purpose<\/strong> made known by the Consumer to the Seller no later than at the time of conclusion of the contract and <strong>accepted<\/strong> by the Seller;<\/li>\n<li>be supplied together with <strong>all accessories<\/strong> and <strong>instructions for use<\/strong> stipulated in the contract \u2014 including commissioning and installation instructions and customer service support; and<\/li>\n<li>ensure the <strong>updates<\/strong> stipulated in the contract.<\/li>\n<\/ul>\n<p>Furthermore, for performance to be considered conforming, the Goods must:<\/p>\n<ul>\n<li>be fit for the purposes for which goods of the <strong>same type<\/strong> are normally used, as prescribed by law, technical standards, or, in the absence thereof, by the applicable <strong>code of conduct<\/strong>;<\/li>\n<li>possess the <strong>quantity, quality, performance, and other characteristics<\/strong> \u2014 in particular functionality, compatibility, accessibility, continuity, and safety \u2014 which the Consumer may reasonably expect for goods of the same type, taking into account any <strong>public statements<\/strong> made about the specific characteristics of the Goods by the Seller, its representative, or others in the chain of transactions, especially in <strong>advertising or on labelling<\/strong>;<\/li>\n<li>be supplied with the accessories and instructions reasonably expected by the Consumer \u2014 including <strong>packaging<\/strong> and commissioning instructions; and<\/li>\n<li>correspond to the <strong>properties and description<\/strong> of the Goods presented as a <strong>sample, model, or trial version<\/strong> by the business prior to the conclusion of the contract.<\/li>\n<\/ul>\n<p>The Goods need not comply with a public statement if the Seller proves that:<\/p>\n<ul>\n<li>the Seller <strong>was not aware<\/strong> of, and could not reasonably have been aware of, the public statement;<\/li>\n<li>the public statement had been <strong>corrected<\/strong> appropriately by the time of conclusion of the contract; or<\/li>\n<li>the public statement <strong>could not have influenced<\/strong> the decision to conclude the contract.<\/li>\n<\/ul>\n<p><strong>Specific requirements for Goods containing digital elements<\/strong><\/p>\n<p>For Goods containing digital elements, the Seller must ensure that the Consumer <strong>is notified of<\/strong> and <strong>receives<\/strong> updates to the digital content or the related digital service \u2014 including <strong>security updates<\/strong> \u2014 necessary to maintain conformity. The provision of updates shall be:<\/p>\n<ul>\n<li>for <strong>one-off supply<\/strong> of digital content or services: for such period as the Consumer may reasonably expect, considering the type and purpose of the Goods and their digital elements, the specific circumstances, and the nature of the contract; or<\/li>\n<li>for <strong>continuous supply<\/strong> for a defined period: throughout a period of <strong>up to two years<\/strong> from performance for continuous supply not exceeding two years.<\/li>\n<\/ul>\n<p>If the Consumer fails to install the updates made available within a <strong>reasonable time<\/strong>, the Seller shall <strong>not<\/strong> be liable for a lack of conformity <strong>solely<\/strong> resulting from the absence of the relevant update, provided that:<\/p>\n<ol>\n<li>the Seller has informed the Consumer of the <strong>availability of the update<\/strong> and the consequences of failing to install it; and<\/li>\n<li>the failure to install or the incorrect installation of the update by the Consumer is <strong>not<\/strong> due to deficiencies in the <strong>installation instructions<\/strong> provided by the Seller.<\/li>\n<\/ol>\n<p>There is <strong>no lack of conformity<\/strong> if, at the time of conclusion of the contract, the Consumer was <strong>specifically informed<\/strong> that a particular characteristic of the Goods deviates from the above requirements and the Consumer <strong>expressly accepted<\/strong> that deviation when concluding the contract.<\/p>\n<p><strong>Requirements for conformity where digital content is sold under a consumer contract<\/strong><\/p>\n<p>The Seller supplies or provides the digital content to the Consumer. In the absence of an agreement to the contrary, the Seller shall supply the digital content to the Consumer <strong>without undue delay<\/strong> after conclusion of the contract, in the <strong>latest version<\/strong> available at the time of conclusion.<\/p>\n<p>The service is deemed performed when the digital content or any means necessary for access to or download of such content is made available to the Consumer or to the <strong>physical or virtual device<\/strong> selected by the Consumer for that purpose.<\/p>\n<p>The Seller must ensure that the Consumer <strong>is notified of<\/strong> and <strong>receives<\/strong> updates \u2014 including security updates \u2014 necessary to maintain the conformity of the digital content or digital service. Where the digital content is supplied <strong>continuously<\/strong> for a specified period, conformity must be ensured <strong>throughout the entire contractual term<\/strong>.<\/p>\n<p>If the Consumer fails to install the updates made available by the Seller within a reasonable time, the Seller shall not be liable for a lack of conformity solely resulting from the absence of the relevant update, provided that:<\/p>\n<ul>\n<li>the Seller informed the Consumer of the availability of the update and the consequences of failing to install it; and<\/li>\n<li>the failure to install or incorrect installation is <strong>not<\/strong> attributable to shortcomings in the <strong>installation instructions<\/strong> provided by the Seller.<\/li>\n<\/ul>\n<p>No lack of conformity shall be found if, at the time of conclusion of the contract, the Consumer was <strong>specifically informed<\/strong> that a particular characteristic of the digital content deviates from the requirements set out herein, and the Consumer <strong>expressly accepted<\/strong> that deviation when concluding the contract.<\/p>\n<p>The Seller performs <strong>defectively<\/strong> if a lack of conformity of the digital content service results from <strong>improper integration<\/strong> of the digital content into the Consumer\u2019s digital environment, provided that:<\/p>\n<ul>\n<li>the integration was carried out by the Seller or under the Seller\u2019s responsibility; or<\/li>\n<li>the digital content had to be integrated by the Consumer and the improper integration was caused by <strong>deficiencies in the integration instructions<\/strong> supplied by the Seller.<\/li>\n<\/ul>\n<p>If the contract provides for <strong>continuous supply<\/strong> of digital content or a digital service for a specified period, the Seller is liable for any lack of conformity that <strong>occurs or becomes apparent<\/strong> during the contractual period.<br \/>\nIf the contract provides for <strong>one-off supply<\/strong> or a <strong>series of single acts of supply<\/strong>, it shall be presumed, <strong>until proven otherwise<\/strong>, that any lack of conformity recognized by the Consumer <strong>within one year<\/strong> from performance already existed at the time of performance. The Seller does <strong>not<\/strong> perform defectively, however, if it proves that the Consumer\u2019s <strong>digital environment<\/strong> is <strong>incompatible<\/strong> with the technical requirements of the digital content or digital service, and the Consumer was <strong>clearly and comprehensibly informed<\/strong> of this prior to the conclusion of the contract.<\/p>\n<p>The Consumer must <strong>cooperate<\/strong> with the Seller so that \u2014 using technically available tools that require the <strong>least possible intervention<\/strong> for the Consumer \u2014 the Seller can ascertain whether the cause of the defect lies in the Consumer\u2019s digital environment. If, after being clearly and comprehensibly informed of this obligation before conclusion of the contract, the Consumer fails to comply, the <strong>burden of proof<\/strong> shall rest with the Consumer to show that:<\/p>\n<ul>\n<li>a lack of conformity recognized <strong>within one year<\/strong> after performance already existed at the time of performance; or<\/li>\n<li>in the case of a lack of conformity recognized during the contractually agreed period of supply, the service <strong>was not conforming<\/strong> during the period of contractual performance.<\/li>\n<\/ul>\n<p><strong>Non-Conforming Performance under a Contract of Sale of Goods<\/strong><\/p>\n<p>The Seller performs non-conformingly if the defect in the goods results from <strong>improper commissioning<\/strong>, provided that<br \/>\na) commissioning forms part of the contract of sale and was carried out by the Seller or under the Seller\u2019s responsibility; or<br \/>\nb) commissioning was to be carried out by the Consumer, and the improper commissioning is a consequence of <strong>deficiencies in the commissioning instructions<\/strong> provided by the Seller \u2014 or, in the case of goods containing digital elements, by the provider of the digital content or digital service.<\/p>\n<p>If, under the contract of sale, the goods are commissioned by the Seller or commissioning is carried out under the Seller\u2019s responsibility, performance shall be deemed <strong>completed<\/strong> when commissioning has been finalized.<\/p>\n<p>In the case of goods containing digital elements where the contract of sale provides for the <strong>continuous supply<\/strong> of the digital content or digital service for a specified period, the Seller shall be liable for defects relating to the digital content if the defect <strong>occurs or becomes apparent<\/strong>: within <strong>two years<\/strong> from performance for continuous supply not exceeding two years; or throughout the <strong>entire period of continuous supply<\/strong> for supply exceeding two years.<\/p>\n<p><strong>Implied Warranty (Kell\u00e9kszavatoss\u00e1g)<\/strong><\/p>\n<p><strong>When may you exercise implied warranty rights?<\/strong><br \/>\nIn the event of non-conforming performance by the Seller, you may assert <strong>implied warranty claims<\/strong> against the Seller in accordance with the Civil Code (Act V of 2013) and, in the case of consumer contracts, Government Decree <strong>373\/2021 (VI.30.)<\/strong>.<\/p>\n<p><strong>What rights do you have under implied warranty?<\/strong><br \/>\nAt your choice, you may exercise the following implied warranty claims:<\/p>\n<ul>\n<li>You may request <strong>repair or replacement<\/strong>, unless the remedy chosen by you is <strong>impossible<\/strong> or would result in <strong>disproportionate additional costs<\/strong> for the Seller compared to another remedy.<\/li>\n<li>If you did not or could not request repair or replacement, you may demand a <strong>proportionate reduction of the consideration<\/strong>, or \u2014 as a last resort \u2014 <strong>terminate<\/strong> the contract of sale.<\/li>\n<\/ul>\n<p>You may switch from the chosen implied warranty right to another; however, you shall bear the <strong>costs of the switch<\/strong>, unless it was justified or the Seller gave cause for it.<\/p>\n<p>In the case of a <strong>consumer contract<\/strong>, it shall be <strong>presumed, until proven otherwise<\/strong>, that any defect recognized within <strong>one year<\/strong> from performance of the goods \u2014 including goods with digital elements \u2014 already <strong>existed at the time of performance<\/strong>, unless such presumption is incompatible with the nature of the goods or the nature of the defect.<\/p>\n<p>The Seller may <strong>refuse<\/strong> to bring the goods into conformity if repair or replacement is <strong>impossible<\/strong>, or if it would result in <strong>disproportionate additional costs<\/strong> for the Seller, taking into account all circumstances, including the value of the goods in <strong>defect-free<\/strong> condition and the <strong>seriousness<\/strong> of the lack of conformity.<\/p>\n<p>The Consumer is also entitled \u2014 proportionate to the seriousness of the breach \u2014 to <strong>demand a reduction of the consideration<\/strong> or to <strong>terminate the contract of sale<\/strong> if:<\/p>\n<ul>\n<li>the Seller has not carried out repair or replacement, or has done so but <strong>failed, in whole or in part, to meet<\/strong> the following conditions:\n<ul>\n<li>the Seller must, <strong>at its own expense<\/strong>, arrange for the <strong>return<\/strong> of the replaced goods;<\/li>\n<li>if repair or replacement necessitates the <strong>removal<\/strong> of goods that were installed \u2014 in accordance with the nature and purpose of the goods \u2014 <strong>before the defect became apparent<\/strong>, the obligation to repair or replace includes the <strong>removal of the non-conforming goods<\/strong> and the <strong>installation<\/strong> of the goods supplied as a replacement or the repaired goods, or bearing the <strong>costs of removal and installation<\/strong>;<\/li>\n<\/ul>\n<\/li>\n<li>the Seller has <strong>refused<\/strong> to bring the goods into conformity;<\/li>\n<li>a <strong>recurrent lack of conformity<\/strong> has occurred despite the Seller\u2019s attempts to bring the goods into conformity;<\/li>\n<li>the lack of conformity is of such <strong>seriousness<\/strong> as to justify immediate price reduction or <strong>immediate termination<\/strong> of the contract of sale; or<\/li>\n<li>the Seller has not undertaken to bring the goods into conformity, or it is evident from the circumstances that the business <strong>will not<\/strong> bring the goods into conformity within a <strong>reasonable time<\/strong> or <strong>without significant inconvenience<\/strong> to the Consumer.<\/li>\n<\/ul>\n<p>If the Consumer seeks to <strong>terminate the contract of sale<\/strong> relying on non-conforming performance, the <strong>burden of proof<\/strong> lies with the Seller to show that the defect is <strong>minor<\/strong>.<\/p>\n<p>The Consumer is entitled to <strong>withhold<\/strong> payment of the remaining part of the purchase price \u2014 proportionate to the seriousness of the breach \u2014 <strong>until<\/strong> the Seller fulfils its obligations relating to conformity of performance and non-conforming performance.<\/p>\n<p>As general rules:<\/p>\n<ul>\n<li>the Seller must, <strong>at its own expense<\/strong>, arrange for the <strong>return<\/strong> of the replaced goods;<\/li>\n<li>where repair or replacement necessitates removal of goods installed in accordance with their nature and purpose <strong>before the defect became apparent<\/strong>, the obligation to repair or replace includes removal of the non-conforming goods and <strong>installation<\/strong> of the goods supplied as a replacement or the repaired goods, or bearing the <strong>costs of removal and installation<\/strong>.<\/li>\n<\/ul>\n<p>The <strong>reasonable time limit<\/strong> for carrying out repair or replacement shall be calculated from the moment the Consumer <strong>notifies<\/strong> the business of the defect.<br \/>\nFor the purpose of repair or replacement, the Consumer must <strong>make the goods available<\/strong> to the business.<\/p>\n<p>A reduction of the consideration is <strong>proportionate<\/strong> if its amount equals the <strong>difference<\/strong> between the value that the Consumer would have received in the event of <strong>conforming performance<\/strong> and the value of the goods actually received.<\/p>\n<p>The Consumer\u2019s right to <strong>terminate<\/strong> the contract of sale on the basis of implied warranty shall be exercised by means of a <strong>legal statement<\/strong> addressed to the Seller expressing the decision to terminate.<\/p>\n<p>If the non-conforming performance affects <strong>only a specific part<\/strong> of the goods supplied under the contract of sale, and the conditions for exercising the right of termination are met for those goods, the Consumer may terminate the contract <strong>only in respect of the non-conforming goods<\/strong>; however, the Consumer may also terminate it in respect of <strong>any other goods acquired together<\/strong> with them if it cannot reasonably be expected of the Consumer to keep only the goods that conform to the contract.<\/p>\n<p>If the Consumer terminates the contract of sale <strong>in whole<\/strong> or <strong>in part<\/strong> (with respect to certain goods supplied):<\/p>\n<ul>\n<li>the Consumer must <strong>return<\/strong> the affected goods to the Seller <strong>at the Seller\u2019s expense<\/strong>; and<\/li>\n<li>the Seller must <strong>immediately refund<\/strong> to the Consumer the purchase price paid for the affected goods once it has received the goods or <strong>proof of their return<\/strong>.<\/li>\n<\/ul>\n<p>The Seller must prepare a <strong>written record<\/strong> (minutes) of the warranty claim <strong>reported<\/strong> by the Consumer and must make a <strong>copy<\/strong> thereof available to the Consumer <strong>without delay and in a verifiable manner<\/strong>.<\/p>\n<p>If, at the time the warranty claim is reported, the Seller is <strong>unable to state<\/strong> whether it can be fulfilled, the Seller must notify the Consumer of its position \u2014 in the event of rejection, including the <strong>reasons for rejection<\/strong> and the possibility of turning to a <strong>Conciliation Board<\/strong> \u2014 <strong>within five (5) working days<\/strong>, in a verifiable manner.<\/p>\n<p>The Seller must <strong>endeavour<\/strong> to complete repair or replacement <strong>within fifteen (15) days<\/strong>. If the duration exceeds fifteen days, the Seller must <strong>inform<\/strong> the Consumer of the <strong>expected duration<\/strong> of repair or replacement.<\/p>\n<p><strong>Time limits for enforcing implied warranty claims<\/strong><br \/>\nYou must notify the Seller of the defect <strong>without undue delay<\/strong> after discovery. A defect notified within <strong>two months<\/strong> of its discovery shall be deemed notified <strong>without delay<\/strong>. Please note, however, that implied warranty rights <strong>cannot<\/strong> be enforced <strong>after the two-year limitation period<\/strong> calculated from performance.<\/p>\n<p>The limitation period does <strong>not<\/strong> include such portion of the <strong>repair period<\/strong> during which the Buyer is <strong>unable to use<\/strong> the Goods in accordance with their intended purpose.<\/p>\n<p>With respect to the part of the Goods affected by <strong>replacement or repair<\/strong>, the <strong>limitation period restarts<\/strong>. This rule also applies where a <strong>new defect<\/strong> arises as a consequence of the repair.<\/p>\n<p><strong>Against whom may implied warranty claims be asserted?<\/strong><br \/>\nImplied warranty claims may be asserted <strong>against the Seller<\/strong>.<\/p>\n<p><strong>What other conditions apply?<\/strong><br \/>\nWithin <strong>one year<\/strong> from performance, apart from notifying the defect, there are <strong>no additional conditions<\/strong> for enforcing implied warranty claims if you prove that the Goods were supplied by the Seller. After the expiry of <strong>one year<\/strong> from performance, <strong>you<\/strong> bear the burden of proving that the defect <strong>already existed at the time of performance<\/strong>.<\/p>\n<p><strong>Special Rules for Implied Warranty Claims in the Provision of Digital Content<\/strong><\/p>\n<p>The Consumer shall also be entitled\u2014proportionate to the seriousness of the breach\u2014to demand a <strong>proportionate reduction of the consideration<\/strong> or to <strong>terminate<\/strong> the contract for the provision of digital content if:<\/p>\n<ol>\n<li>repair or replacement is impossible, or would result in <strong>disproportionate additional costs<\/strong> for the Seller;<br \/>\nb. when exercising the implied warranty right to repair or replacement, the Seller fails\u2014<strong>free of charge and within a reasonable time<\/strong> from the Consumer\u2019s notification of the defect, without causing significant inconvenience to the Consumer and with regard to the nature and purpose of the digital content or digital service\u2014to bring performance into conformity;<br \/>\nc. a <strong>repeated lack of conformity<\/strong> occurs despite the business\u2019s attempt to bring the content into conformity;<br \/>\nd. the lack of conformity is of such <strong>seriousness<\/strong> as to justify an <strong>immediate price reduction<\/strong> or <strong>immediate termination<\/strong> of the contract; or<br \/>\ne. the Seller has <strong>not undertaken<\/strong> to bring the service into conformity, or it is evident from the circumstances that the business will <strong>not<\/strong> bring the service into conformity within a <strong>reasonable time<\/strong> or <strong>without significant detriment<\/strong> to the Consumer.<\/li>\n<\/ol>\n<p>When exercising the implied warranty right to repair or replacement, the Seller shall be obliged\u2014<strong>free of charge and within a reasonable time<\/strong> from the Consumer\u2019s notification of the defect, without causing significant inconvenience to the Consumer and with regard to the nature and purpose of the digital content or service\u2014to bring performance into conformity.<\/p>\n<p>Depending on the <strong>technical characteristics<\/strong> of the digital content, the Seller may choose the method by which the digital content is brought into conformity.<\/p>\n<p>A reduction of the consideration is <strong>proportionate<\/strong> if its amount equals the <strong>difference<\/strong> between the value that the Consumer would have received in the event of conforming performance and the value of the service actually provided to the Consumer.<\/p>\n<p>If the contract provides for <strong>continuous supply<\/strong> of services for a specified period, the proportionate reduction must relate to the <strong>period during which<\/strong> the service was <strong>not in conformity<\/strong>.<\/p>\n<p>If the Consumer seeks to <strong>terminate<\/strong> the contract on the grounds of non-conforming performance, the <strong>burden of proof<\/strong> lies with the Seller to show that the defect is <strong>minor<\/strong>.<\/p>\n<p>Where the Seller supplies, or undertakes to supply, <strong>digital content<\/strong>, and the Consumer provides <strong>only personal data<\/strong> (or undertakes to provide such data) to the Seller, the Consumer shall be entitled to <strong>terminate the contract even in the case of a minor defect<\/strong>, but may <strong>not<\/strong> claim a proportionate reduction of the consideration.<\/p>\n<p>The Consumer\u2019s right to terminate on the basis of implied warranty shall be exercised by a <strong>legal declaration addressed to the Seller<\/strong> expressing the decision to terminate.<\/p>\n<p>If the Seller fails to perform, the Consumer must <strong>call upon the Seller to perform<\/strong>. If, despite such a request, the Seller fails to supply or provide the digital content <strong>without undue delay<\/strong> or within a <strong>grace period<\/strong> agreed by the Parties, the Consumer may <strong>terminate<\/strong> the contract.<\/p>\n<p>The Consumer may terminate the contract <strong>without<\/strong> calling upon the Seller to perform if:<br \/>\n\u2022 the Seller has <strong>not undertaken<\/strong> to supply the digital content, or it is evident from the circumstances that the Seller <strong>will not<\/strong> supply the digital content; or<br \/>\n\u2022 based on the Parties\u2019 agreement or the circumstances of the conclusion of the contract, <strong>performance at a specific time<\/strong> is indispensable for the Consumer, and the Seller <strong>fails<\/strong> to perform at that time.<\/p>\n<p>Upon <strong>termination<\/strong> of the contract, the Seller shall <strong>refund<\/strong> the <strong>full amount<\/strong> paid by the Consumer as consideration.<br \/>\nHowever, if performance was <strong>conforming<\/strong> for a defined period <strong>before termination<\/strong>, no refund is due for that period. In this latter case, the Seller shall refund the portion of the consideration corresponding to the <strong>period of non-conforming performance<\/strong>, as well as any <strong>prepaid amounts<\/strong> that would have fallen due for the remaining term had the contract not been terminated.<\/p>\n<p>Where the Consumer is entitled to a <strong>proportionate reduction<\/strong> of the consideration or to <strong>terminate<\/strong> the contract, the Seller shall fulfill the <strong>refund obligation without delay<\/strong>, but <strong>no later than 14 days<\/strong> from becoming aware of the exercise of such right.<\/p>\n<p>The business shall make the refund <strong>using the same means of payment<\/strong> as that used by the Consumer. With the Consumer\u2019s <strong>express consent<\/strong>, the Seller may use another means of refund, provided that <strong>no additional charges<\/strong> are incurred by the Consumer.<br \/>\n<strong>Costs related to the refund<\/strong> shall be borne by the Seller.<\/p>\n<p>Upon termination, the Seller may <strong>prevent further use<\/strong> of the digital content by the Consumer; in particular, the Seller may render the digital content or service <strong>inaccessible<\/strong> to the Consumer or <strong>disable<\/strong> the Consumer\u2019s user account.<\/p>\n<p>Upon termination, the Consumer must <strong>refrain<\/strong> from using the digital content and from <strong>making it available to third parties<\/strong>.<br \/>\nIf the digital content was supplied on a <strong>tangible medium<\/strong>, the Consumer shall, upon the Seller\u2019s request communicated within <strong>14 days<\/strong> from the Seller\u2019s becoming aware of termination, <strong>return the tangible medium without delay at the Seller\u2019s expense<\/strong>.<\/p>\n<p>For use of the digital content during the period <strong>prior<\/strong> to termination, the Consumer shall pay a <strong>proportionate fee<\/strong> corresponding to the service duly performed.<\/p>\n<p><strong>Product Liability Limitation<\/strong><\/p>\n<p>The Buyer acknowledges and accepts that the Seller holds <strong>product liability insurance<\/strong> covering damages arising from proven product defects related to the goods sold.<\/p>\n<p>The <strong>maximum compensation limits<\/strong> available under this insurance are as follows:<\/p>\n<ul>\n<li><strong>Annual compensation limit:<\/strong> HUF 50,000,000<\/li>\n<li><strong>Per-claim compensation limit:<\/strong> HUF 10,000,000<\/li>\n<\/ul>\n<p>The Buyer expressly accepts that any claim for damages arising from a product defect\u2014including direct or indirect damages\u2014<strong>may be enforced only up to the above insurance limits<\/strong>, and the Seller shall not be liable for any amount exceeding these limits.<\/p>\n<p>The Buyer further acknowledges that the Seller\u2019s liability exists solely up to the amount actually compensated by the insurer, and the Seller shall not be held liable for any damages beyond the insurance limits, including but not limited to direct or indirect losses or loss of profit.<\/p>\n<p><strong>Product Liability (Term\u00e9kszavatoss\u00e1g)<\/strong><\/p>\n<p><strong>When may you exercise product liability rights?<\/strong><br \/>\nIn the event of a defect in a <strong>movable item (Goods)<\/strong>, you may, at your choice, assert <strong>implied warranty (kell\u00e9kszavatoss\u00e1g)<\/strong> or <strong>product liability (term\u00e9kszavatoss\u00e1g)<\/strong> claims under the Civil Code.<\/p>\n<p><strong>What rights do you have under product liability?<\/strong><br \/>\nUnder product liability, you may request the <strong>repair<\/strong> or <strong>replacement<\/strong> of the <strong>defective Goods<\/strong>.<\/p>\n<p><strong>When is a product deemed defective?<\/strong><br \/>\nA product is defective if it <strong>does not meet the quality requirements<\/strong> in force at the time it was placed on the market, or if it <strong>does not possess the characteristics<\/strong> specified in the description provided by the manufacturer.<\/p>\n<p><strong>What is the time limit for enforcing product liability claims?<\/strong><br \/>\nYou may enforce your product liability claim <strong>within two (2) years<\/strong> from the date the Goods were <strong>placed on the market by the manufacturer<\/strong>. After this period, you <strong>lose<\/strong> this right.<\/p>\n<p><strong>Against whom may product liability claims be asserted?<\/strong><br \/>\nProduct liability claims may be asserted <strong>against the manufacturer<\/strong> or <strong>distributor<\/strong> of the product (hereinafter jointly: the <strong>manufacturer<\/strong>).<\/p>\n<p><strong>What are the rules of proof for product liability?<\/strong><br \/>\nWhen enforcing a product liability claim, <strong>you<\/strong> must prove that the <strong>product defect existed<\/strong> at the time the product was <strong>placed on the market<\/strong> by the manufacturer.<\/p>\n<p><strong>When is the manufacturer released from product liability?<\/strong><br \/>\nThe manufacturer is released from product liability if it proves that:<br \/>\n\u2022 it did <strong>not<\/strong> manufacture the Goods or place them on the market <strong>in the course of its business<\/strong>; or<br \/>\n\u2022 given the <strong>state of scientific and technical knowledge<\/strong> at the time of placement on the market, the defect was <strong>not detectable<\/strong>; or<br \/>\n\u2022 the defect in the Goods arises from the <strong>application of a law or mandatory administrative regulation<\/strong>.<br \/>\nTo be released, it is <strong>sufficient<\/strong> for the manufacturer to prove <strong>one<\/strong> of the above grounds.<\/p>\n<p>Please note that you may <strong>not<\/strong> enforce <strong>both<\/strong> implied warranty against the business <strong>and<\/strong> product liability against the manufacturer <strong>simultaneously for the same defect<\/strong>. If your product liability claim is successfully enforced, any further implied warranty claim relating to the <strong>replaced product<\/strong> or the <strong>part affected by the repair<\/strong> may thereafter be asserted <strong>only against the manufacturer<\/strong>.<\/p>\n<p><strong>Guarantee (J\u00f3t\u00e1ll\u00e1s)<\/strong><\/p>\n<p><strong>When may you exercise your guarantee rights?<\/strong><\/p>\n<p>Pursuant to Government Decree No. <strong>151\/2003 (IX.22.)<\/strong> on mandatory guarantees for certain durable consumer goods, the Seller is obliged to provide a guarantee when selling <strong>new durable consumer goods<\/strong> (e.g., technical products, tools, machines) listed in <strong>Annex 1<\/strong> to Ministry of Justice Decree No. <strong>10\/2024 (VI.28.)<\/strong> on defining the scope of durable consumer goods subject to mandatory guarantee, as well as the <strong>accessories and components<\/strong> thereof within the scope defined therein (hereinafter in this section collectively: <strong>consumer goods<\/strong>).<\/p>\n<p>The list of consumer goods subject to mandatory guarantee is available in <strong>Ministry of Justice Decree No. 10\/2024 (VI.28.)<\/strong>.<\/p>\n<p>Guarantee rights may be enforced with a <strong>guarantee certificate<\/strong> or, as detailed below, with the <strong>proof of payment<\/strong>. The Seller is <strong>not obliged<\/strong> to issue or deliver a guarantee certificate to the Consumer <strong>if the selling price does not exceed HUF 50,000<\/strong>; in that case, guarantee rights may be enforced with the <strong>invoice or receipt<\/strong> proving payment.<\/p>\n<p>Improper issuance or failure to provide a guarantee certificate <strong>does not affect<\/strong> the validity of the guarantee.<\/p>\n<p>If the guarantee certificate is not provided to the Consumer, the conclusion of the contract shall be deemed proven if the Consumer presents the <strong>invoice or receipt<\/strong> issued under the Act on Value Added Tax. In that case, guarantee rights may be enforced with the <strong>proof of payment<\/strong>.<\/p>\n<p><strong>Returning opened packaging<\/strong> of the consumer goods is <strong>not<\/strong> a precondition for enforcing guarantee claims.<\/p>\n<p><strong>What rights and time limits apply under the mandatory guarantee?<\/strong><\/p>\n<p><strong>Guarantee rights.<\/strong><br \/>\nOn the basis of the Buyer\u2019s guarantee rights, the Buyer may request <strong>repair or replacement<\/strong>; in the cases provided by law, the Buyer may request a <strong>price reduction<\/strong> or, ultimately, may <strong>withdraw from the contract<\/strong> if the obligor did not undertake repair or replacement, cannot fulfil this obligation within the appropriate time limit while respecting the claimant\u2019s interests, or if the claimant\u2019s interest in repair or replacement has ceased.<\/p>\n<p>The Buyer may report a guarantee claim, at the Buyer\u2019s choice, <strong>at the Seller\u2019s registered office, any site, branch<\/strong>, and <strong>directly<\/strong> at the <strong>repair service<\/strong> indicated on the guarantee certificate.<\/p>\n<p><strong>Enforcement period.<\/strong><br \/>\nGuarantee claims may be enforced <strong>during the guarantee period<\/strong>, which, under Government Decree No. 151\/2003 (IX.22.), is:<\/p>\n<ol>\n<li><strong>two (2) years<\/strong> for a selling price <strong>reaching HUF 10,000 but not exceeding HUF 250,000<\/strong>;<br \/>\nb. <strong>three (3) years<\/strong> for a selling price <strong>exceeding HUF 250,000<\/strong>.<\/li>\n<\/ol>\n<p>Failure to meet these deadlines results in <strong>forfeiture<\/strong> of rights. However, <strong>in the case of repair<\/strong> of the consumer goods, the guarantee period is <strong>extended<\/strong> by the time during which the Buyer could not use the goods for their intended purpose due to the defect, starting from the date of handover for repair.<\/p>\n<p>The guarantee period starts <strong>on delivery<\/strong> of the consumer goods to the Buyer, or, if commissioning is carried out by the Seller or its agent, <strong>on the date of commissioning<\/strong>.<\/p>\n<p>If the Buyer has the consumer goods commissioned <strong>more than six months after delivery<\/strong>, the start date of the guarantee period shall be the <strong>date of delivery<\/strong>.<\/p>\n<p><strong>Rules on handling guarantee claims<\/strong><\/p>\n<p>The Seller shall endeavour to complete <strong>repair or replacement within 15 days<\/strong>. The time limit for repair or replacement begins <strong>upon receipt<\/strong> of the consumer goods.<\/p>\n<p>If repair or replacement <strong>exceeds 15 days<\/strong>, the Seller must <strong>inform the Buyer<\/strong> of the expected duration of repair or replacement. By accepting the GTC, the Buyer <strong>consents<\/strong> to receive such information <strong>electronically<\/strong> or by any other method suitable to verify receipt by the Consumer.<\/p>\n<p>If, during the <strong>first repair<\/strong> within the guarantee period, it is established by the Seller that the consumer goods are <strong>irreparable<\/strong>, then\u2014unless the Buyer instructs otherwise\u2014the Seller must <strong>replace<\/strong> the goods <strong>within 8 days<\/strong>. If replacement is not possible, the business must <strong>refund<\/strong> the <strong>purchase price<\/strong> stated on the guarantee certificate\u2014or, in its absence, on the invoice\/receipt issued under the VAT Act\u2014<strong>within 8 days<\/strong>.<\/p>\n<p>If the Seller <strong>cannot repair<\/strong> the consumer goods <strong>within 30 days<\/strong>:<\/p>\n<ul>\n<li>if the Buyer <strong>agrees<\/strong>, repair may be completed within a <strong>later deadline<\/strong>; or<\/li>\n<li>if the Buyer <strong>does not agree<\/strong> to a later deadline or does not make a statement, the goods must be <strong>replaced within 8 days<\/strong> following the unsuccessful expiry of the 30-day period; or<\/li>\n<li>if the Buyer does not agree to a later repair deadline or does not make a statement, and <strong>replacement is not possible<\/strong>, the Seller must <strong>refund<\/strong> the <strong>purchase price<\/strong> (as per the guarantee certificate or the VAT invoice\/receipt) <strong>within 8 days<\/strong> following the unsuccessful expiry of the 30-day repair period.<\/li>\n<\/ul>\n<p>If the consumer goods <strong>fail for the 4th time<\/strong> during the guarantee period\u2014unless the Consumer instructs otherwise\u2014the Seller must <strong>replace<\/strong> the goods <strong>within 8 days<\/strong>. If replacement is not possible, the Seller must <strong>refund<\/strong> the purchase price as indicated above <strong>within 8 days<\/strong>.<\/p>\n<p>Consumer goods subject to mandatory guarantee that are of <strong>fixed installation<\/strong>, or <strong>heavier than 10 kg<\/strong>, or <strong>cannot be transported as hand luggage on public transport<\/strong>\u2014<strong>excluding vehicles<\/strong>\u2014must be repaired <strong>at the place of operation<\/strong>. If on-site repair is not possible, <strong>removal and reinstallation<\/strong>, as well as <strong>transport to and from<\/strong> the repair site, shall be arranged by the business or\u2014if the claim is enforced directly with the repair service\u2014by the <strong>repair service<\/strong>.<\/p>\n<p>The Seller must prepare a <strong>written record (minutes)<\/strong> of the guarantee claim reported by the Consumer and must provide a <strong>copy<\/strong> to the Consumer <strong>without delay and in a verifiable manner<\/strong>.<\/p>\n<p>If, when the Consumer reports the guarantee claim, the Seller is <strong>unable to state<\/strong> whether it can be fulfilled, the Seller must notify the Consumer of its position\u2014<strong>including reasons for rejection<\/strong> and the <strong>possibility of turning to the Conciliation Board<\/strong> in the event of rejection\u2014<strong>within five (5) working days<\/strong>, in a verifiable manner.<\/p>\n<p><strong>Exceptions from the guarantee rules<\/strong><\/p>\n<p>The provisions under <strong>\u201cRules on handling guarantee claims\u201d<\/strong> <strong>do not apply<\/strong> to <strong>electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailer caravans, trailers, and motorized watercraft<\/strong>.<\/p>\n<p>For these goods as well, the Seller must <strong>endeavour<\/strong> to fulfil the <strong>repair request within 15 days<\/strong>. If repair or replacement exceeds 15 days, the Seller must <strong>inform the Buyer<\/strong> of the expected duration.<\/p>\n<p><strong>Relationship between the guarantee and other warranty rights<\/strong><\/p>\n<p>The guarantee applies <strong>in addition to<\/strong> warranty rights (<strong>product warranty<\/strong> and <strong>implied warranty<\/strong>). The essential difference is that, under the guarantee, the <strong>burden of proof<\/strong> is generally <strong>more favourable to the Consumer<\/strong>.<\/p>\n<p><strong>Three-business-day immediate replacement<\/strong><\/p>\n<p>For sales <strong>via the online store<\/strong>, the institution of a <strong>three-business-day replacement<\/strong> also applies to <strong>new durable consumer goods<\/strong>. If, due to a defect, the Consumer asserts a replacement claim <strong>within 3 business days<\/strong> from purchase (commissioning), the Seller must treat it as if the goods were <strong>already defective at the time of sale<\/strong> and must <strong>replace the goods unconditionally<\/strong>, provided that the defect <strong>prevents intended use<\/strong>.<\/p>\n<p><strong>When is the Seller released from guarantee obligations?<\/strong><\/p>\n<p>The Seller is released from its guarantee obligations <strong>only<\/strong> if it proves that the <strong>cause of the defect arose after performance<\/strong>.<\/p>\n<p>Please note that you may, for the <strong>same defect<\/strong>, assert <strong>implied warranty and guarantee<\/strong> claims in parallel, and <strong>product warranty and guarantee<\/strong> claims in parallel. However, if you have <strong>successfully enforced<\/strong> a claim arising from non-conforming performance for a given defect (e.g., the business <strong>replaced<\/strong> the product), you may <strong>no longer<\/strong> enforce another claim on a <strong>different legal basis<\/strong> for the <strong>same defect<\/strong>.<\/p>\n<p><strong>Information on Warranty\/Guarantee for Buyers Not Qualifying as Consumers<\/strong><\/p>\n<p><strong>General rules on implied warranty (kell\u00e9kszavatoss\u00e1g)<\/strong><\/p>\n<p>A Buyer <strong>not<\/strong> qualifying as a Consumer may, at their choice, exercise the following implied warranty claims:<\/p>\n<ul>\n<li>request <strong>repair or replacement<\/strong>, unless the remedy chosen is impossible or would entail <strong>disproportionate additional costs<\/strong> for the Seller compared to another remedy;<\/li>\n<li>if repair or replacement was not or could not be requested, demand a <strong>proportionate reduction of the consideration<\/strong>, or <strong>repair the defect<\/strong> themselves (or have it repaired by another) <strong>at the Seller\u2019s expense<\/strong>, or\u2014<strong>as a last resort<\/strong>\u2014<strong>withdraw from the contract<\/strong>.<\/li>\n<\/ul>\n<p>The Buyer may switch from the chosen implied warranty right to another; however, the <strong>costs of switching<\/strong> shall be borne by the Buyer, unless justified or caused by the Seller.<\/p>\n<p>For Buyers <strong>not<\/strong> qualifying as Consumers, the <strong>enforcement period<\/strong> for implied warranty rights is <strong>1 year<\/strong>, starting on the <strong>date of performance (delivery)<\/strong>.<\/p>\n<p><strong>Product warranty and guarantee<\/strong><\/p>\n<p><strong>Product warranty<\/strong> and <strong>mandatory guarantee<\/strong> apply <strong>only<\/strong> to Buyers who <strong>qualify as Consumers<\/strong>.<\/p>\n<p>If the manufacturer provides a <strong>manufacturer\u2019s guarantee<\/strong> extending also to Buyers <strong>not<\/strong> qualifying as Consumers, such guarantee may be enforced <strong>directly with the manufacturer<\/strong>.<\/p>\n<p><strong>Special Rules for Micro, Small and Medium-Sized Enterprises (SMEs)<\/strong><\/p>\n<p>The provisions in this part apply <strong>exclusively<\/strong> to <strong>micro, small and medium-sized enterprises (SMEs)<\/strong> as defined by the law on SMEs.<\/p>\n<p><strong>Implied warranty for SMEs<\/strong><\/p>\n<p><strong>Time limits.<\/strong><br \/>\nYou must notify the Seller of the defect <strong>without undue delay<\/strong> after discovery. A defect notified within <strong>two months<\/strong> of discovery shall be deemed notified <strong>without delay<\/strong>. Please note that, after <strong>two years<\/strong> from performance, implied warranty rights <strong>may no longer be enforced<\/strong>.<\/p>\n<p><strong>Against whom may claims be enforced?<\/strong><br \/>\nImplied warranty claims may be enforced <strong>against the Seller<\/strong>.<\/p>\n<p><strong>What rights do you have?<\/strong><br \/>\nAt your choice, you may exercise the following implied warranty claims: <strong>repair or replacement<\/strong> (unless impossible or disproportionately costly), <strong>proportionate price reduction<\/strong>, or\u2014<strong>as a last resort<\/strong>\u2014<strong>withdrawal from the contract<\/strong>.<\/p>\n<p><strong>Burden of proof.<\/strong><br \/>\nWithin <strong>6 months<\/strong> from performance, apart from notifying the defect, there are <strong>no further conditions<\/strong> for enforcing implied warranty rights if <strong>you prove<\/strong> that the Goods were supplied by the Seller. After <strong>6 months<\/strong> from performance, <strong>you<\/strong> must prove that the defect <strong>already existed at the time of performance<\/strong>.<\/p>\n<p><strong>Product warranty for SMEs<\/strong><\/p>\n<p><strong>When may you exercise product warranty rights?<\/strong><br \/>\nIn the event of a defect in a <strong>movable item (Goods)<\/strong>, you may, at your choice, assert <strong>implied warranty<\/strong> or <strong>product warranty<\/strong> claims under the Civil Code.<\/p>\n<p><strong>What rights do you have?<\/strong><br \/>\nUnder product warranty, you may request <strong>repair<\/strong> or <strong>replacement<\/strong> of the defective Goods.<\/p>\n<p><strong>Time limit.<\/strong><br \/>\nProduct warranty claims may be enforced <strong>within two (2) years<\/strong> from the date the Goods were <strong>placed on the market by the manufacturer<\/strong>. After this period, the right is <strong>lost<\/strong>.<\/p>\n<p><strong>Against whom?<\/strong><br \/>\nProduct warranty claims may be enforced <strong>against the manufacturer or distributor<\/strong> (hereinafter jointly: the <strong>manufacturer<\/strong>).<\/p>\n<p><strong>Manufacturer\u2019s release.<\/strong><br \/>\nThe manufacturer is released from product warranty if it proves that:<br \/>\n\u2022 the Goods were <strong>not manufactured or placed on the market in the course of its business<\/strong>; or<br \/>\n\u2022 given the <strong>state of scientific and technical knowledge<\/strong> at the time of placement on the market, the defect was <strong>not detectable<\/strong>; or<br \/>\n\u2022 the defect <strong>results from the application of a law or mandatory administrative regulation<\/strong>.<br \/>\nTo be released, it is <strong>sufficient<\/strong> for the manufacturer to prove <strong>one<\/strong> of the above grounds.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Welcome to Our Website! We thank you for honoring us with your trust during your purchase. Imprint: Details of the Service Provider (Seller, Business) Name: Human Medical Center Limited Liability Company Registered Office: 1081 Budapest, N\u00e9psz\u00ednh\u00e1z utca 22, Ground Floor, Door 5 Mailing Address: 1081 Budapest, N\u00e9psz\u00ednh\u00e1z utca 22, Ground Floor, Door 5 Business Premises \/ Collection Point: 1081 Budapest, N\u00e9psz\u00ednh\u00e1z utca 22, Ground Floor, Door 5 Registering Authority: Registered with the Company Court of the Budapest-Capital Regional Court Company Registration Number: 01-09-419599 Tax Number: 25768259-2-42 Representatives: Szil\u00e1rd T\u00f6reky, Managing Director (Executive Officer); Korn\u00e9l F\u00fcl\u00f6p, Managing Director [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width.php","meta":{"footnotes":""},"class_list":["post-11711","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>General Terms and Conditions (GTC) - VL1200<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vl1200.com\/pl\/general-terms-and-conditions-gtc\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Terms and Conditions (GTC) - VL1200\" \/>\n<meta property=\"og:description\" content=\"[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Welcome to Our Website! 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