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Imprint: Details of the Service Provider (Seller, Business)
Name: Human Medical Center Limited Liability Company
Registered Office: 1081 Budapest, Népszínház utca 22, Ground Floor, Door 5
Mailing Address: 1081 Budapest, Népszínház utca 22, Ground Floor, Door 5
Business Premises / Collection Point: 1081 Budapest, Népszínház utca 22, Ground Floor, Door 5
Registering Authority: Registered with the Company Court of the Budapest-Capital Regional Court
Company Registration Number: 01-09-419599
Tax Number: 25768259-2-42
Representatives: Szilárd Töreky, Managing Director (Executive Officer); Kornél Fülöp, Managing Director (Executive Officer)
Telephone: +36 70 702 7503
Alternative Contact: +36 30 488 0498
Email: info@vl1200.com
Website: www.vl1200.hu
Bank Account Number: 10403136-50526751-51511002
Hosting Provider Details
Name: RACKFOREST ZRT.
Registered Office: 1132 Budapest, Victor Hugo utca 11, 5th Floor, Room B05001
Email: info@rackforest.hu
Website: rackforest.com
Definitions
Goods: Movable property offered for sale on the Website, including goods incorporating digital elements.
Goods Incorporating Digital Elements: Movable property containing or connected to digital content or a digital service in such a manner that, without such digital content or service, the goods cannot perform their intended functions.
Digital Content: Data produced or supplied in digital form.
Parties: The Seller and the Buyer collectively.
Consumer: A natural person acting outside their trade, profession, or business activity.
Consumer Contract: A contract in which one of the parties qualifies as a consumer.
Functionality: The ability of goods incorporating digital elements, digital content, or digital services to perform functions appropriate to their intended purpose.
Manufacturer: The producer of the goods; in the case of imported goods, the importer introducing the goods into the territory of the European Union, as well as any person who designates themselves as the manufacturer by marking the goods with their name, trademark, or other distinguishing mark.
Interoperability: The ability of goods incorporating digital elements, digital content, or digital services to operate with hardware or software other than that with which goods, digital content, or digital services of the same type are usually used.
Compatibility: The ability of goods incorporating digital elements, digital content, or digital services to operate with hardware or software—without conversion—used for goods, digital content, or digital services of the same type.
Website: The present website serving as a platform for the conclusion of the contract.
Contract: The sales contract concluded between the Seller and the Buyer through the Website and electronic correspondence.
Durable Medium: Any device enabling the consumer or business to store information personally addressed to them in an accessible form for an appropriate period, and allowing the unchanged reproduction of the stored information.
Means of Distance Communication: A device enabling contractual declarations to be made by the parties without simultaneous physical presence—such as addressed or unaddressed printed forms, standard letters, advertisements with order forms, catalogues, telephones, fax machines, and internet-access devices.
Distance Contract: A consumer contract concluded within an organized distance sales system without the simultaneous physical presence of the parties, using exclusively means of distance communication for concluding the contract.
Business: A person acting within the scope of their trade, profession, or business activity.
Buyer / You: The person making a purchase offer and entering into a contract through the Website.
Seller: The person offering goods for sale through the Website.
Warranty
In contracts concluded between a consumer and a business (hereinafter referred to as consumer contracts), “warranty” as defined in the Civil Code includes:
- Voluntary warranty: A warranty undertaken by the business, in addition to or in the absence of a statutory obligation, for proper performance of the contract.
- Statutory warranty: A mandatory warranty based on legal provisions.
Purchase Price: The consideration payable for the goods and for the provision of digital content.
Applicable Legislation
The contract is governed by the laws of Hungary, in particular the following legislative acts:
- Act CLV of 1997 on Consumer Protection
- Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services
- Act V of 2013 on the Civil Code
- Government Decree No. 151/2003 (IX.22.) on the mandatory warranty for durable consumer goods
- Ministry of Justice Decree No. 10/2024 (VI.28.) on the definition of the range of durable consumer goods subject to mandatory warranty
- Government Decree No. 45/2014 (II.26.) on the detailed rules of contracts concluded between consumers and businesses
- Ministry for National Economy Decree No. 19/2014 (IV.29.) on procedural rules for managing warranty and guarantee claims for goods sold under consumer-business contracts
- Act LXXVI of 1999 on Copyright
- Act CXII of 2011 on Informational Self-Determination and Freedom of Information
- Regulation (EU) 2018/302 of the European Parliament and of the Council (of 28 February 2018) on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence, or place of establishment, and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
- Regulation (EU) 2016/679 of the European Parliament and of the Council (of 27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation – GDPR)
- Government Decree No. 373/2021 (VI.30.) on the detailed rules of contracts between consumers and businesses for the sale of goods, the provision of digital content, and the supply of digital services
Scope of the General Terms and Conditions (GTC)
The content of the contract concluded between us — in addition to the provisions of the relevant mandatory legal regulations — shall be governed by these General Terms and Conditions (hereinafter: GTC). Accordingly, this GTC sets forth the rights and obligations of both you and us, the conditions for the conclusion of the contract, performance deadlines, delivery and payment terms, liability provisions, and the conditions for exercising the right of withdrawal.
Any technical information necessary for the use of the Website that is not included in this GTC shall be provided in other information available on the Website.
Language and Form of the Contract
The language of contracts governed by this GTC is Hungarian.
Contracts falling within the scope of this GTC do not constitute written contracts and are not archived by the Seller.
Prices
Prices are indicated in the currency selected by the Buyer and include the official value-added tax (VAT) applicable in the country corresponding to the Buyer’s delivery address.
The Seller reserves the right to modify prices for business policy reasons. Any such price modification shall not affect contracts already concluded.
If the Seller displays an incorrect price and an order has been placed for the Goods, but no contract has yet been concluded between the Parties, the Seller shall proceed in accordance with the section titled “Procedure in Case of Incorrect Pricing” of this GTC.
Procedure in Case of Incorrect Pricing
A price shall be deemed obviously incorrect if:
- it is indicated as HUF 0, or
- it is displayed incorrectly as a result of a miscalculated discount, for example, an item with a correct price of HUF 1,000 and a 20% discount is mistakenly offered for HUF 500 instead of the correct discounted price of HUF 800.
Beyond the above, a price shall also be considered obviously incorrect if its incorrectness could have been reasonably recognized by the consumer exercising the level of diligence and care generally expected under the circumstances, as provided in Section 4 (1) of Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices.
In such cases, the Seller shall offer the Buyer the opportunity to purchase the Goods at the correct price. Based on this information, the Buyer may decide whether to proceed with the order at the correct price or decline the offer, in which case no contract shall be concluded between the Parties.
Complaint Handling and Legal Remedies
The Consumer may submit a complaint relating to goods — including warranty, product warranty, or guarantee claims — or regarding the behavior, activity, or omission of the Seller or any person acting on behalf of or for the benefit of the Seller in connection with the distribution or sale of goods to consumers (a consumer complaint as defined by Act CLV of 1997 on Consumer Protection) through the following channels:
- In person (verbally): 1081 Budapest, Népszínház utca 22, Ground Floor, Door 5
- Customer service hours: Monday–Friday: 9:00 a.m. – 4:30 p.m.
- In writing via the Website: www.vl1200.hu
- In writing via email: info@vl1200.com
- In writing by post: 1081 Budapest, Népszínház utca 22, Ground Floor, Door 5
The Consumer’s warranty, product warranty, or guarantee claims shall be handled by the Seller under specific legal regulations, not under the general consumer complaint-handling rules of the Consumer Protection Act.
The Consumer may submit a complaint — other than a warranty, product warranty, or guarantee claim — verbally or in writing to the Seller regarding conduct, activity, or omission directly related to the sale or distribution of goods.
The Seller shall immediately investigate verbal complaints and, where possible, remedy them. If the Consumer disagrees with the handling of the complaint or immediate investigation is not possible, the Seller shall promptly prepare a written record (minutes) of the complaint and its position thereon. A copy of this record shall be handed over to the Consumer on the spot for complaints made in person, or — in the case of complaints made by telephone or other electronic communication means — sent to the Consumer within 30 days, together with the substantive reply.
The record must include:
a. the Consumer’s name, address, or email address,
b. the place, time, and method of the complaint,
c. a detailed description of the complaint and a list of any documents or evidence provided,
d. the Seller’s statement on the complaint, if immediate investigation is possible,
e. the signatures of the person recording the minutes and — except in the case of telephone or electronic complaints — the Consumer,
f. the place and time of recording the minutes,
g. a unique identification number for complaints submitted by telephone or electronic communication, and
h. a notice that if the Consumer does not provide the data specified in points (a) and (c), or refuses to sign the minutes, the Seller is not obliged to follow the written complaint-handling procedure.
If the Consumer fails to provide the required information or refuses to sign the minutes, the Seller is not required to handle the verbal complaint in accordance with the written complaint-handling rules.
The Seller shall respond to written complaints — unless otherwise provided by directly applicable EU legislation — within 30 days of receipt, in writing and in a verifiable manner. The Seller must provide justification for rejecting a complaint.
If the complaint is rejected, the Seller must inform the Consumer in writing of which authority or conciliation board the Consumer may turn to, based on the nature of the complaint. This notification shall include the name, address, telephone, internet contact information, and mailing address of the competent authority or conciliation board with jurisdiction based on the Consumer’s residence or place of stay, and indicate whether the Seller has made a general submission declaration to such bodies.
If the Seller provides an electronic complaint submission form, it must confirm receipt of the written complaint immediately via the Consumer’s designated email address.
The Seller must retain the minutes of verbal complaints, written complaints, and copies of responses for three years and present them to the supervisory authorities upon request.
If any consumer dispute between the Seller and the Consumer cannot be resolved through negotiations, the Consumer may pursue the following legal remedies, as detailed in the subsequent section.
Consumer Protection Procedure
Complaints may be submitted to the consumer protection authorities. If the Consumer detects a violation of his or her consumer rights, he or she is entitled to lodge a complaint with the consumer protection authority having competence based on the Consumer’s place of residence. Following assessment of the complaint, the authority will decide whether to initiate a consumer protection procedure. First-instance consumer protection tasks are performed by the metropolitan and county government offices competent according to the Consumer’s place of residence. Their contact details are available here:
Budapest Metropolitan Government Office – Consumer Protection Department
Address: 1117 Budapest, Prielle Kornélia utca 4/b.
E-mail: fogyasztovedelem@bfkh.gov.hu
Telephone: (1) 450-2598
Website: https://kormanyhivatalok.hu/kormanyhivatalok/budapest/megye/szervezet/fogyasztovedelmi-foosztaly
Jurisdiction: Territory of Budapest
Pest County Government Office – Consumer Protection Department
Address: 1072 Budapest, Nagy Diófa utca 10–12.
E-mail: fogyved@pest.gov.hu
Telephone: +36 1 459 4843
Website: https://kormanyhivatalok.hu/kormanyhivatalok/pest/megye/szervezet/fogyasztovedelmi-foosztaly
Jurisdiction: Pest County
Court Proceedings
The Customer is entitled to enforce any claim arising from a consumer dispute before a court within civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
Conciliation Board Proceedings
If your consumer complaint is rejected, you are entitled to turn to the Conciliation Board competent based on your place of residence, habitual residence, or registered office, or to the Conciliation Board designated in your application. A condition for initiating the Conciliation Board’s procedure is that the Consumer first attempts to resolve the disputed matter directly with the business concerned.
Unless the Consumer requests a personal hearing, the Conciliation Board shall hold the hearing online, without physical presence, using electronic means that enable the simultaneous transmission of sound and image (hereinafter: online hearing).
The business has a duty to cooperate in the Conciliation Board procedure; within this framework, we are obliged to submit our statement of reply to the Conciliation Board within the time limit set in its notice. Except for the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the business must ensure the participation at the hearing of a person authorized to conclude a settlement. At the online hearing, the business’s representative authorized to conclude a settlement must participate online. If the Consumer requests a personal hearing, the business’s representative authorized to conclude a settlement must participate at least online.
The Seller has not made a general submission (adherence) declaration to any Conciliation Board.
Further information on the Conciliation Boards is available at: https://www.bekeltetes.hu
Contact details of certain territorially competent Conciliation Boards:
Budapest Conciliation Board
Seat: Budapest
Territorial competence: Budapest
Contact:
Address: 1016 Budapest, Krisztina körút 99. I. floor, room 111
Mailing address: 1253 Budapest, P.O. Box 10
Telephone: +36 1 488 2131
E-mail: bekelteto.testulet@bkik.hu
Website: bekeltet.bkik.hu
Conciliation Board Procedure for Persons Not Qualifying as Consumers
Under the Consumer Protection Act, for the purposes of the Conciliation Board procedure, the following qualify as “consumers” when acting for purposes outside their independent profession and economic activity: civil organizations under a separate law, ecclesiastical legal persons, condominiums, and housing cooperatives that purchase, order, receive, use, utilize goods, or are the addressees of commercial communication or an offer related to goods.
The existence of consumer status may be verified and examined by the Conciliation Board. The rules set out under the heading Conciliation Board shall apply to the procedure.
Copyright
Pursuant to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: Copyright Act), the website qualifies as a copyrighted work; therefore, all of its parts are protected by copyright. Under Section 16 (1) of the Copyright Act, it is prohibited to use without authorization the graphical and software solutions and computer program creations found on the website, or to use any application by which the website or any part thereof can be modified. Even with the right holder’s written consent, any materials taken from the website or its database may only be used with a reference to the website and proper indication of the source.
Right holder: Human Medical Center Korlátolt Felelősségű Társaság.
Partial Invalidity; Code of Conduct
If any provision of the GTC is legally incomplete or invalid, the remaining provisions of the contract shall remain in force; the invalid or defective part shall be replaced by the relevant provisions of the applicable legislation.
The Seller does not adhere to any code of conduct within the meaning of the Act on the Prohibition of Unfair Commercial Practices against Consumers.
Information on the Essential Characteristics of the Goods
Information regarding the essential characteristics of the Goods available for purchase on the Website is provided in the product descriptions displayed for each individual item.
Correction of Data Entry Errors – Responsibility for the Accuracy of Data Provided
During the ordering process, and prior to finalizing the order, you have the opportunity to modify the data you have entered at any time (by clicking the “Back” button in your browser, you can return to the previous page, thus enabling the correction of data even after proceeding to the next page).
Please note that you are solely responsible for ensuring that the data you provide are accurate, as invoicing and delivery of the Goods are carried out based on this information. Please also be aware that an incorrectly entered email address or a full mailbox may prevent the delivery of the confirmation message and may hinder the formation of the contract.
If the Buyer discovers an error in the information provided after finalizing the order, he or she must initiate the modification of the order as soon as possible. The Buyer may request correction of the erroneous order by sending an email from the email address provided during ordering, or by telephone contact with the Seller.
Use of the Website
Purchasing on the Website does not require registration.
The Website provides users with the opportunity to view products and place orders online. Users may navigate the Website through menu options. Products are organized into categories. The Discounted Products category includes all products currently on sale. Each discounted product displays the start and end date of the promotion or the start date with the note “while supplies last.”
Under the More for Less menu, you can find products that are eligible for a quantity discount when multiple units are ordered.
The New Arrivals menu displays newly introduced products in the Website’s catalogue. Clicking on a category name will display a list of the products within that category. If the total number of products exceeds one page, navigation between pages can be done using the page numbers above and below the list. Detailed information about each product — including its features and price — can be accessed by clicking on the product’s name.
The Website also allows users to search for products using keywords. Search results matching the entered criteria are displayed in a list format similar to that of product categories.
Products can be added to the cart by clicking the Add to Cart button, next to which the desired quantity may be specified. The user can review the cart contents via the Cart menu. Within this section, the user may modify the quantity of any product in the cart or remove items entirely. The Empty Cart button allows for clearing all items from the cart.
By clicking Order, the user proceeds to the next step of the purchase process. In the second step, the user may log in, register, or continue as a guest. For both registration and guest checkout, the following data must be provided: email address, name, phone number, billing address, and (if different) shipping address. For registration, a password must also be created. Confirmation of successful registration will be sent via email and displayed on the Website.
The user may request the deletion of their registration via email to the Service Provider; in such a case, re-registration will be required for future purchases.
Users are responsible for maintaining the confidentiality of their access credentials. They must keep their data up to date and promptly notify the Service Provider if they become aware of unauthorized use of their information by a third party. In the event of a forgotten password, a new one may be requested on the Website using the registered email address.
If the user has already registered, they can continue the ordering process by providing their email address and password.
In the next step, the user must select the preferred payment and delivery method. A summary page allows for review of all previously entered information, as well as the selected products and quantities. In the case of data entry errors, the pencil icon allows for corrections.
Once all information is confirmed to be accurate, the user can finalize the order by clicking the Submit Order button. A confirmation of this will be displayed on the Website and sent via email. If an error is detected in the order data after submission (for example, in the confirmation email), the user must notify the Service Provider immediately, but no later than within 24 hours.
Regardless of purchasing intent, users may log in through the Customer Login window or Login menu. After logging in, a Modify Data menu appears, where users can update their registration details, review their past orders, and track their order status.
Finalizing the Order (Submitting the Offer)
Once you have verified that the contents of your cart correspond to the Goods you wish to order, and that your personal details are correctly entered, you may finalize your order by clicking the Order button.
The information displayed on the Website does not constitute a binding offer by the Seller to conclude a contract. For orders governed by these General Terms and Conditions, you shall be deemed the offeror.
By pressing the Order button, you expressly acknowledge that your declaration constitutes a binding offer and that, upon confirmation by the Seller in accordance with this GTC, it entails a payment obligation.
The Seller is obliged to confirm receipt of your order to the Buyer immediately and electronically. If such confirmation is not received by the Buyer within a reasonable period of time, depending on the nature of the service, but no later than 48 hours after the order is submitted, the Buyer shall be released from the offer and contractual obligations.
Order Processing and Formation of the Contract
You may place an order at any time. The Seller shall confirm receipt of your offer by email within 48 hours at the latest. The contract shall be deemed concluded at the moment when the confirmation email sent by the Seller becomes accessible to you in your email account.
Procedure for Uncollected Parcels
If the Buyer fails to accept the ordered and delivered Goods and does not notify the Seller of the intention to withdraw from the contract within the 14-day statutory period without justification, the Buyer shall be in breach of contract. Under such circumstances, the Buyer’s obligation to accept the Goods and thereby accept the Seller’s performance is violated.
In such cases, the Seller may attempt to redeliver the Goods, subject to prior agreement with the Buyer, and may condition the repeated delivery on the payment of an additional delivery fee. If the repeated delivery attempt fails or agreement cannot be reached with the Buyer due to lack of cooperation, the Seller shall be entitled to terminate the contract with immediate effect due to breach of contract and to claim the costs of the failed delivery and return as a contractual penalty.
The Parties acknowledge that communication related to the termination of the contract may be conducted via the email address used by the Buyer when placing the order, and the termination shall be deemed communicated at the time when the email becomes accessible in the Buyer’s inbox.
Methods of Payment
Bank Transfer
Payment for products may be made via bank transfer.
Bank details:
Beneficiary’s bank: K&H Bank
Beneficiary’s name: Human Medical Center Kft.
Tax number: 25768259-2-42
Bank account numbers:
- HUF: HU87 10403136-50526751-51511002 – SWIFT: OKHBHUHB
- EUR: HU21 10403136-50526751-51511026 – SWIFT: OKHBHUHB
Cash Payment
You may pay the price of the product in cash at our retail office upon collection of the goods.
Cash on Delivery (COD)
If you wish to pay the purchase price upon receipt of the parcel, please select the “Cash on Delivery” payment option.
Stripe Card Payment
Bank card payment allows you to make purchases conveniently and securely in our online store. After ordering the selected goods, you will be redirected to the Stripe payment page, where you can pay with your bank card through an encrypted transaction using the most secure technology currently available.
To complete payment, select the “Pay by Bank Card” option, then enter your card number and expiration date on Stripe’s secure payment server.
Please note that electronically issued cards may only be accepted if online transactions are authorized by your bank. Please verify with your bank whether your card is eligible for online purchases.
Upon successful payment, Stripe will issue an authorization number, which you are advised to note or print. In the case of a failed transaction, Stripe will provide an error message indicating the reason for the failure.
Bank Card Payment (Direct)
You may also make fast and secure card payments directly through our online store.
Methods and Fees of Delivery
Free shipping on orders over HUF 30,000.
Personal Collection
You may collect your ordered product in person at our office during business hours:
Address: 1081 Budapest, Népszínház utca 22, Ground Floor, Door 5
Please call in advance to arrange an appointment!
DHL Express
Delivery is carried out by DHL Express Courier Service.
For more information: http://www.dhl.hu/hu/expressz.html
Delivery fee: HUF 5,800 (gross).
GLS Courier Service
Delivery is carried out by GLS Courier Service.
For more information: https://gls-group.eu/HU/hu/cimzetteknek-nyujtott-szolgaltatasok
Delivery fees vary by country.
GLS Parcel Point
While door-to-door courier delivery remains the most popular method for online shopping, the proportion of personal collection is growing each year. Customers can conveniently collect their parcels at GLS Parcel Points, according to their own schedules, where cash payment is also available.
GLS Parcel Points are easily accessible, located in shopping centers, gas stations, bookstores, and other busy retail areas. Most offer extended opening hours, including weekends. GLS sends an email or SMS notification to the recipient regarding delivery, and the Buyer may collect the parcel within five working days, considering the opening hours of the selected Parcel Point.
Delivery fees vary by country.
Performance Deadline
For Buyers qualifying as Consumers, unless otherwise agreed by the Parties, the Seller shall make the Goods available to the Buyer without undue delay, but no later than thirty (30) days after the conclusion of the contract.
Accordingly, the general performance deadline for orders is up to five (5) days from the confirmation of the order. Any differing (but not exceeding thirty days) delivery deadlines will be communicated by the Seller in connection with the specific delivery method.
In the event of the Seller’s delay, the Buyer shall be entitled to act in accordance with Act V of 2013 on the Civil Code against the Seller.
Reservation of Rights and Retention of Title
If you have previously placed an order and failed to accept delivery of the Goods (except where you exercised your right of withdrawal) or if the Goods were returned to the Seller marked as “unclaimed,” the Seller may make the performance of the new order conditional upon advance payment of the purchase price and delivery costs.
The Seller may withhold delivery of the Goods until it has verified that payment of the purchase price has been successfully completed through the chosen electronic payment method (including cases where the Buyer paid by bank transfer in a different currency, and due to exchange rate differences or bank fees, the Seller has not received the full amount of the purchase price and delivery cost). If the purchase price has not been paid in full, the Seller may request that the Buyer pay the outstanding balance.
Sales Abroad – Prohibition of Geo-Blocking
The Seller does not differentiate between buyers using the Website within Hungary or in other member states of the European Union, and does not restrict access to the Website based on nationality, residence, or place of establishment.
Communication and transactions are conducted primarily in Hungarian, and the Seller is not obliged to communicate with the Buyer in the language of the Buyer’s member state.
The Seller is not obliged to comply with non-contractual requirements of the Buyer’s member state’s national law regarding the Goods (e.g., labeling or sector-specific requirements) nor to inform the Buyer about such requirements.
If the Buyer, in accordance with this GTC, may request delivery of the Goods to Hungary or to another EU member state, this right is equally available to non-Hungarian buyers under the same delivery methods specified herein.
If the Buyer may, according to this GTC, choose personal collection at the Seller’s premises, this option is likewise available to non-Hungarian buyers.
In other cases, the Buyer may arrange for international delivery at his or her own expense. Hungarian buyers are not entitled to this option.
The Seller shall fulfill the order upon receipt of the delivery fee. If the Buyer fails to pay the delivery fee or fails to arrange delivery by the agreed date, the Seller shall terminate the contract and refund any pre-paid purchase price to the Buyer.
Consumer Information
Information on the Right of Withdrawal for Consumers
Under Section 8:1 (1) (3) of Act V of 2013 on the Civil Code, only a natural person acting outside the scope of their trade, profession, or business activity qualifies as a Consumer; thus, legal persons cannot exercise the right of withdrawal without justification.
According to Section 20 of Government Decree No. 45/2014 (II.26.), the Consumer has the right to withdraw from the contract without justification. The withdrawal period shall be 14 calendar days, and the Consumer may exercise this right as follows:
- In the case of a contract for the sale of Goods:
a. from the day on which the Consumer or a third party other than the carrier designated by the Consumer receives the Goods;
b. if multiple Goods are ordered and delivered at different times, from the day the last item is received;
c. in the case of Goods consisting of multiple lots or pieces, from the day the last lot or piece is received;
d. if the Goods are to be delivered regularly within a defined period, from the day of receipt of the first delivery.
The Consumer retains the right to exercise the right of withdrawal between the conclusion of the contract and the receipt of the Goods.
If the contract was concluded upon an offer made by the Consumer, the Consumer shall have the right to withdraw the offer before the contract is concluded, thereby terminating the binding effect of the offer.
If the Seller fails to inform the Consumer about the withdrawal period, conditions (particularly those set out in Section 22 of the Government Decree), and the model withdrawal form (Annex 2), the 14-day withdrawal period shall be extended by 12 months. If the Seller provides such information within that 12-month period, the withdrawal deadline shall expire 14 days after the date of communication of the information.
The full text of Government Decree No. 45/2014 (II.26.) on contracts concluded between consumers and businesses is available here.
Exercise of the Right of Withdrawal or Termination
The Consumer may exercise the right of withdrawal provided under Section 20 of the Government Decree by submitting an unequivocal declaration or by using the model withdrawal form available for download on the Website.
A withdrawal is deemed valid if the Consumer sends the declaration within the withdrawal period.
In the case of withdrawal or termination in writing, it is sufficient for the declaration to be sent within the deadline.
The Consumer bears the burden of proof that the right of withdrawal was exercised in accordance with the provisions.
Upon receipt of the Consumer’s withdrawal, the Seller must confirm it on a durable medium.
Seller’s Obligations in Case of Withdrawal by the Consumer
Seller’s Obligation to Refund
If the Consumer withdraws from the contract in accordance with Section 22 of the Government Decree, the Seller must refund the full amount paid by the Consumer, including any delivery costs, within 14 days of being informed of the withdrawal.
Please note that this does not apply to additional costs incurred due to the Consumer choosing a delivery method more expensive than the least costly standard method offered by the Seller.
Method of Refund
In the event of withdrawal or termination in accordance with Section 22 of the Government Decree, the Seller shall make the refund using the same payment method used by the Consumer. With the Consumer’s explicit consent, the Seller may use a different payment method, provided that the Consumer incurs no additional charges as a result.
The Seller assumes no liability for delays arising from the Consumer’s provision of incorrect or incomplete bank account details or postal address.
Additional Costs
If the Consumer expressly chooses a delivery method that differs from the least costly standard method, the Seller is not obliged to refund the resulting additional costs. In such cases, refunds are limited to the amount of the standard delivery charge.
Right of Retention
The Seller may withhold the refund until the Consumer has returned the Goods or has provided conclusive evidence of having sent them back — whichever occurs first. Parcels sent cash on delivery or postage due will not be accepted.
Consumer’s Obligations in Case of Withdrawal or Termination
Return of Goods
If the Consumer withdraws from the contract in accordance with Section 22 of the Government Decree, the Consumer must return or hand over the Goods to the Seller, or to a person authorized by the Seller to receive them, without undue delay, but no later than 14 days after communicating the withdrawal.
The return shall be deemed timely if the Consumer sends the Goods before the expiry of this 14-day period.
Top of Form
Bottom of Form
Bearing of Direct Costs Related to the Return of Goods
The Consumer shall bear the direct cost of returning the Goods. The Goods must be returned to the Seller’s address. If the Seller also sells the Goods in a business premises and the Consumer exercises the right of withdrawal in person at the business premises, the Consumer is entitled to return the Goods to the business at the same time.
If the Consumer terminates a contract for services concluded off-premises or at a distance after performance has begun, the Consumer shall pay the business a proportionate fee corresponding to the performance provided up to the time the termination was communicated to the business. The amount payable by the Consumer shall be calculated on the basis of the total consideration stipulated in the contract including taxes. If the Consumer proves that the total thus determined is excessively high, the proportionate amount shall be calculated on the basis of the market value of the services performed up to the termination.
Please note that consignments returned cash on delivery or postage due cannot be accepted.
Consumer’s Liability for Diminished Value
The Consumer shall be liable for any diminished value of the Goods resulting from handling beyond that necessary to establish the nature, characteristics, and functioning of the Goods.
Cases Where the Right of Withdrawal Cannot Be Exercised
The Seller expressly draws your attention to the fact that you may not exercise the right of withdrawal in the cases set out in Section 29 (1) of Government Decree 45/2014 (II.26.), including in particular:
- after full performance of the service; however, if the contract imposes a payment obligation on the Consumer, this exception may only be invoked where performance began with the Consumer’s express prior consent and with the Consumer’s acknowledgment that the right of withdrawal is lost once the business has fully performed the contract;
b. in respect of Goods or services the price or fee of which depends on market fluctuations beyond the business’s control, even within the withdrawal period;
c. in the case of non-prefabricated Goods produced on the Consumer’s instructions or at the Consumer’s express request, or Goods that are clearly personalized for the Consumer;
d. in respect of perishable Goods or Goods with a short shelf life;
e. in respect of sealed Goods which, for health protection or hygiene reasons, are not suitable for return after being unsealed following delivery (Please note: for such sealed Goods, even use necessary to establish the nature, characteristics, and functioning of the Goods results in the loss of the right of withdrawal once unsealed.);
f. in respect of Goods which, by their nature, become inseparably mixed with other Goods after delivery;
g. in respect of alcoholic beverages the actual value of which depends on market fluctuations beyond the business’s control and the price of which was agreed at the time of the sales contract, but where performance can only take place after the thirtieth day from the conclusion of the contract;
h. in the case of a contract for work where, at the Consumer’s express request, the business visits the Consumer to carry out urgent repair or maintenance;
i. in respect of sealed audio or video recordings or sealed computer software where the Consumer unseals the packaging after delivery;
j. in respect of newspapers, periodicals, and magazines, with the exception of subscription contracts;
k. in the case of contracts concluded at a public auction;
l. in respect of contracts for accommodation services (other than for residential purposes), transport of goods, car rental, catering, or leisure activities where the contract provides for a specific date or period of performance;
m. in respect of digital content not supplied on a tangible medium, where performance has begun with the Consumer’s express prior consent, the Consumer has simultaneously acknowledged the loss of the right of withdrawal upon commencement of performance, and the business has sent a confirmation thereof to the Consumer.
Information on Product Liability, Implied Warranty, and Commercial Guarantee for Consumer Contracts
This section of the Consumer Information is prepared pursuant to Section 11 (5) of Government Decree 45/2014 (II.26.), taking into account Annex 3 of that Decree. It applies exclusively to Buyers who qualify as Consumers. Rules applicable to non-consumer Buyers are set out in a separate chapter.
Requirements for Conformity of Performance in Consumer Contracts
General requirements for Goods sold under consumer contracts
At the time of performance, the Goods and the performance must comply with the requirements set out in Government Decree 373/2021 (VI.30.). For performance to be considered conforming, the Goods forming the subject of the contract must:
- comply with the description, quantity, quality, and type stipulated in the contract and possess the functionality, compatibility, interoperability, and other characteristics specified in the contract;
- be fit for any particular purpose made known by the Consumer to the Seller no later than at the time of conclusion of the contract and accepted by the Seller;
- be supplied together with all accessories and instructions for use stipulated in the contract — including commissioning and installation instructions and customer service support; and
- ensure the updates stipulated in the contract.
Furthermore, for performance to be considered conforming, the Goods must:
- be fit for the purposes for which goods of the same type are normally used, as prescribed by law, technical standards, or, in the absence thereof, by the applicable code of conduct;
- possess the quantity, quality, performance, and other characteristics — in particular functionality, compatibility, accessibility, continuity, and safety — which the Consumer may reasonably expect for goods of the same type, taking into account any public statements made about the specific characteristics of the Goods by the Seller, its representative, or others in the chain of transactions, especially in advertising or on labelling;
- be supplied with the accessories and instructions reasonably expected by the Consumer — including packaging and commissioning instructions; and
- correspond to the properties and description of the Goods presented as a sample, model, or trial version by the business prior to the conclusion of the contract.
The Goods need not comply with a public statement if the Seller proves that:
- the Seller was not aware of, and could not reasonably have been aware of, the public statement;
- the public statement had been corrected appropriately by the time of conclusion of the contract; or
- the public statement could not have influenced the decision to conclude the contract.
Specific requirements for Goods containing digital elements
For Goods containing digital elements, the Seller must ensure that the Consumer is notified of and receives updates to the digital content or the related digital service — including security updates — necessary to maintain conformity. The provision of updates shall be:
- for one-off supply of digital content or services: for such period as the Consumer may reasonably expect, considering the type and purpose of the Goods and their digital elements, the specific circumstances, and the nature of the contract; or
- for continuous supply for a defined period: throughout a period of up to two years from performance for continuous supply not exceeding two years.
If the Consumer fails to install the updates made available within a reasonable time, the Seller shall not be liable for a lack of conformity solely resulting from the absence of the relevant update, provided that:
- the Seller has informed the Consumer of the availability of the update and the consequences of failing to install it; and
- the failure to install or the incorrect installation of the update by the Consumer is not due to deficiencies in the installation instructions provided by the Seller.
There is no lack of conformity if, at the time of conclusion of the contract, the Consumer was specifically informed that a particular characteristic of the Goods deviates from the above requirements and the Consumer expressly accepted that deviation when concluding the contract.
Requirements for conformity where digital content is sold under a consumer contract
The Seller supplies or provides the digital content to the Consumer. In the absence of an agreement to the contrary, the Seller shall supply the digital content to the Consumer without undue delay after conclusion of the contract, in the latest version available at the time of conclusion.
The service is deemed performed when the digital content or any means necessary for access to or download of such content is made available to the Consumer or to the physical or virtual device selected by the Consumer for that purpose.
The Seller must ensure that the Consumer is notified of and receives updates — including security updates — necessary to maintain the conformity of the digital content or digital service. Where the digital content is supplied continuously for a specified period, conformity must be ensured throughout the entire contractual term.
If the Consumer fails to install the updates made available by the Seller within a reasonable time, the Seller shall not be liable for a lack of conformity solely resulting from the absence of the relevant update, provided that:
- the Seller informed the Consumer of the availability of the update and the consequences of failing to install it; and
- the failure to install or incorrect installation is not attributable to shortcomings in the installation instructions provided by the Seller.
No lack of conformity shall be found if, at the time of conclusion of the contract, the Consumer was specifically informed that a particular characteristic of the digital content deviates from the requirements set out herein, and the Consumer expressly accepted that deviation when concluding the contract.
The Seller performs defectively if a lack of conformity of the digital content service results from improper integration of the digital content into the Consumer’s digital environment, provided that:
- the integration was carried out by the Seller or under the Seller’s responsibility; or
- the digital content had to be integrated by the Consumer and the improper integration was caused by deficiencies in the integration instructions supplied by the Seller.
If the contract provides for continuous supply of digital content or a digital service for a specified period, the Seller is liable for any lack of conformity that occurs or becomes apparent during the contractual period.
If the contract provides for one-off supply or a series of single acts of supply, it shall be presumed, until proven otherwise, that any lack of conformity recognized by the Consumer within one year from performance already existed at the time of performance. The Seller does not perform defectively, however, if it proves that the Consumer’s digital environment is incompatible with the technical requirements of the digital content or digital service, and the Consumer was clearly and comprehensibly informed of this prior to the conclusion of the contract.
The Consumer must cooperate with the Seller so that — using technically available tools that require the least possible intervention for the Consumer — the Seller can ascertain whether the cause of the defect lies in the Consumer’s digital environment. If, after being clearly and comprehensibly informed of this obligation before conclusion of the contract, the Consumer fails to comply, the burden of proof shall rest with the Consumer to show that:
- a lack of conformity recognized within one year after performance already existed at the time of performance; or
- in the case of a lack of conformity recognized during the contractually agreed period of supply, the service was not conforming during the period of contractual performance.
Non-Conforming Performance under a Contract of Sale of Goods
The Seller performs non-conformingly if the defect in the goods results from improper commissioning, provided that
a) commissioning forms part of the contract of sale and was carried out by the Seller or under the Seller’s responsibility; or
b) commissioning was to be carried out by the Consumer, and the improper commissioning is a consequence of deficiencies in the commissioning instructions provided by the Seller — or, in the case of goods containing digital elements, by the provider of the digital content or digital service.
If, under the contract of sale, the goods are commissioned by the Seller or commissioning is carried out under the Seller’s responsibility, performance shall be deemed completed when commissioning has been finalized.
In the case of goods containing digital elements where the contract of sale provides for the continuous supply of the digital content or digital service for a specified period, the Seller shall be liable for defects relating to the digital content if the defect occurs or becomes apparent: within two years from performance for continuous supply not exceeding two years; or throughout the entire period of continuous supply for supply exceeding two years.
Implied Warranty (Kellékszavatosság)
When may you exercise implied warranty rights?
In the event of non-conforming performance by the Seller, you may assert implied warranty claims against the Seller in accordance with the Civil Code (Act V of 2013) and, in the case of consumer contracts, Government Decree 373/2021 (VI.30.).
What rights do you have under implied warranty?
At your choice, you may exercise the following implied warranty claims:
- You may request repair or replacement, unless the remedy chosen by you is impossible or would result in disproportionate additional costs for the Seller compared to another remedy.
- If you did not or could not request repair or replacement, you may demand a proportionate reduction of the consideration, or — as a last resort — terminate the contract of sale.
You may switch from the chosen implied warranty right to another; however, you shall bear the costs of the switch, unless it was justified or the Seller gave cause for it.
In the case of a consumer contract, it shall be presumed, until proven otherwise, that any defect recognized within one year from performance of the goods — including goods with digital elements — already existed at the time of performance, unless such presumption is incompatible with the nature of the goods or the nature of the defect.
The Seller may refuse to bring the goods into conformity if repair or replacement is impossible, or if it would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value of the goods in defect-free condition and the seriousness of the lack of conformity.
The Consumer is also entitled — proportionate to the seriousness of the breach — to demand a reduction of the consideration or to terminate the contract of sale if:
- the Seller has not carried out repair or replacement, or has done so but failed, in whole or in part, to meet the following conditions:
- the Seller must, at its own expense, arrange for the return of the replaced goods;
- if repair or replacement necessitates the removal of goods that were installed — in accordance with the nature and purpose of the goods — before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the goods supplied as a replacement or the repaired goods, or bearing the costs of removal and installation;
- the Seller has refused to bring the goods into conformity;
- a recurrent lack of conformity has occurred despite the Seller’s attempts to bring the goods into conformity;
- the lack of conformity is of such seriousness as to justify immediate price reduction or immediate termination of the contract of sale; or
- the Seller has not undertaken to bring the goods into conformity, or it is evident from the circumstances that the business will not bring the goods into conformity within a reasonable time or without significant inconvenience to the Consumer.
If the Consumer seeks to terminate the contract of sale relying on non-conforming performance, the burden of proof lies with the Seller to show that the defect is minor.
The Consumer is entitled to withhold payment of the remaining part of the purchase price — proportionate to the seriousness of the breach — until the Seller fulfils its obligations relating to conformity of performance and non-conforming performance.
As general rules:
- the Seller must, at its own expense, arrange for the return of the replaced goods;
- where repair or replacement necessitates removal of goods installed in accordance with their nature and purpose before the defect became apparent, the obligation to repair or replace includes removal of the non-conforming goods and installation of the goods supplied as a replacement or the repaired goods, or bearing the costs of removal and installation.
The reasonable time limit for carrying out repair or replacement shall be calculated from the moment the Consumer notifies the business of the defect.
For the purpose of repair or replacement, the Consumer must make the goods available to the business.
A reduction of the consideration is proportionate if its amount equals the difference between the value that the Consumer would have received in the event of conforming performance and the value of the goods actually received.
The Consumer’s right to terminate the contract of sale on the basis of implied warranty shall be exercised by means of a legal statement addressed to the Seller expressing the decision to terminate.
If the non-conforming performance affects only a specific part of the goods supplied under the contract of sale, and the conditions for exercising the right of termination are met for those goods, the Consumer may terminate the contract only in respect of the non-conforming goods; however, the Consumer may also terminate it in respect of any other goods acquired together with them if it cannot reasonably be expected of the Consumer to keep only the goods that conform to the contract.
If the Consumer terminates the contract of sale in whole or in part (with respect to certain goods supplied):
- the Consumer must return the affected goods to the Seller at the Seller’s expense; and
- the Seller must immediately refund to the Consumer the purchase price paid for the affected goods once it has received the goods or proof of their return.
The Seller must prepare a written record (minutes) of the warranty claim reported by the Consumer and must make a copy thereof available to the Consumer without delay and in a verifiable manner.
If, at the time the warranty claim is reported, the Seller is unable to state whether it can be fulfilled, the Seller must notify the Consumer of its position — in the event of rejection, including the reasons for rejection and the possibility of turning to a Conciliation Board — within five (5) working days, in a verifiable manner.
The Seller must endeavour to complete repair or replacement within fifteen (15) days. If the duration exceeds fifteen days, the Seller must inform the Consumer of the expected duration of repair or replacement.
Time limits for enforcing implied warranty claims
You must notify the Seller of the defect without undue delay after discovery. A defect notified within two months of its discovery shall be deemed notified without delay. Please note, however, that implied warranty rights cannot be enforced after the two-year limitation period calculated from performance.
The limitation period does not include such portion of the repair period during which the Buyer is unable to use the Goods in accordance with their intended purpose.
With respect to the part of the Goods affected by replacement or repair, the limitation period restarts. This rule also applies where a new defect arises as a consequence of the repair.
Against whom may implied warranty claims be asserted?
Implied warranty claims may be asserted against the Seller.
What other conditions apply?
Within one year from performance, apart from notifying the defect, there are no additional conditions for enforcing implied warranty claims if you prove that the Goods were supplied by the Seller. After the expiry of one year from performance, you bear the burden of proving that the defect already existed at the time of performance.
Special Rules for Implied Warranty Claims in the Provision of Digital Content
The Consumer shall also be entitled—proportionate to the seriousness of the breach—to demand a proportionate reduction of the consideration or to terminate the contract for the provision of digital content if:
- repair or replacement is impossible, or would result in disproportionate additional costs for the Seller;
b. when exercising the implied warranty right to repair or replacement, the Seller fails—free of charge and within a reasonable time from the Consumer’s notification of the defect, without causing significant inconvenience to the Consumer and with regard to the nature and purpose of the digital content or digital service—to bring performance into conformity;
c. a repeated lack of conformity occurs despite the business’s attempt to bring the content into conformity;
d. the lack of conformity is of such seriousness as to justify an immediate price reduction or immediate termination of the contract; or
e. the Seller has not undertaken to bring the service into conformity, or it is evident from the circumstances that the business will not bring the service into conformity within a reasonable time or without significant detriment to the Consumer.
When exercising the implied warranty right to repair or replacement, the Seller shall be obliged—free of charge and within a reasonable time from the Consumer’s notification of the defect, without causing significant inconvenience to the Consumer and with regard to the nature and purpose of the digital content or service—to bring performance into conformity.
Depending on the technical characteristics of the digital content, the Seller may choose the method by which the digital content is brought into conformity.
A reduction of the consideration is proportionate if its amount equals the difference between the value that the Consumer would have received in the event of conforming performance and the value of the service actually provided to the Consumer.
If the contract provides for continuous supply of services for a specified period, the proportionate reduction must relate to the period during which the service was not in conformity.
If the Consumer seeks to terminate the contract on the grounds of non-conforming performance, the burden of proof lies with the Seller to show that the defect is minor.
Where the Seller supplies, or undertakes to supply, digital content, and the Consumer provides only personal data (or undertakes to provide such data) to the Seller, the Consumer shall be entitled to terminate the contract even in the case of a minor defect, but may not claim a proportionate reduction of the consideration.
The Consumer’s right to terminate on the basis of implied warranty shall be exercised by a legal declaration addressed to the Seller expressing the decision to terminate.
If the Seller fails to perform, the Consumer must call upon the Seller to perform. If, despite such a request, the Seller fails to supply or provide the digital content without undue delay or within a grace period agreed by the Parties, the Consumer may terminate the contract.
The Consumer may terminate the contract without calling upon the Seller to perform if:
• the Seller has not undertaken to supply the digital content, or it is evident from the circumstances that the Seller will not supply the digital content; or
• based on the Parties’ agreement or the circumstances of the conclusion of the contract, performance at a specific time is indispensable for the Consumer, and the Seller fails to perform at that time.
Upon termination of the contract, the Seller shall refund the full amount paid by the Consumer as consideration.
However, if performance was conforming for a defined period before termination, no refund is due for that period. In this latter case, the Seller shall refund the portion of the consideration corresponding to the period of non-conforming performance, as well as any prepaid amounts that would have fallen due for the remaining term had the contract not been terminated.
Where the Consumer is entitled to a proportionate reduction of the consideration or to terminate the contract, the Seller shall fulfill the refund obligation without delay, but no later than 14 days from becoming aware of the exercise of such right.
The business shall make the refund using the same means of payment as that used by the Consumer. With the Consumer’s express consent, the Seller may use another means of refund, provided that no additional charges are incurred by the Consumer.
Costs related to the refund shall be borne by the Seller.
Upon termination, the Seller may prevent further use of the digital content by the Consumer; in particular, the Seller may render the digital content or service inaccessible to the Consumer or disable the Consumer’s user account.
Upon termination, the Consumer must refrain from using the digital content and from making it available to third parties.
If the digital content was supplied on a tangible medium, the Consumer shall, upon the Seller’s request communicated within 14 days from the Seller’s becoming aware of termination, return the tangible medium without delay at the Seller’s expense.
For use of the digital content during the period prior to termination, the Consumer shall pay a proportionate fee corresponding to the service duly performed.
Product Liability Limitation
The Buyer acknowledges and accepts that the Seller holds product liability insurance covering damages arising from proven product defects related to the goods sold.
The maximum compensation limits available under this insurance are as follows:
- Annual compensation limit: HUF 50,000,000
- Per-claim compensation limit: HUF 10,000,000
The Buyer expressly accepts that any claim for damages arising from a product defect—including direct or indirect damages—may be enforced only up to the above insurance limits, and the Seller shall not be liable for any amount exceeding these limits.
The Buyer further acknowledges that the Seller’s liability exists solely up to the amount actually compensated by the insurer, and the Seller shall not be held liable for any damages beyond the insurance limits, including but not limited to direct or indirect losses or loss of profit.
Product Liability (Termékszavatosság)
When may you exercise product liability rights?
In the event of a defect in a movable item (Goods), you may, at your choice, assert implied warranty (kellékszavatosság) or product liability (termékszavatosság) claims under the Civil Code.
What rights do you have under product liability?
Under product liability, you may request the repair or replacement of the defective Goods.
When is a product deemed defective?
A product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not possess the characteristics specified in the description provided by the manufacturer.
What is the time limit for enforcing product liability claims?
You may enforce your product liability claim within two (2) years from the date the Goods were placed on the market by the manufacturer. After this period, you lose this right.
Against whom may product liability claims be asserted?
Product liability claims may be asserted against the manufacturer or distributor of the product (hereinafter jointly: the manufacturer).
What are the rules of proof for product liability?
When enforcing a product liability claim, you must prove that the product defect existed at the time the product was placed on the market by the manufacturer.
When is the manufacturer released from product liability?
The manufacturer is released from product liability if it proves that:
• it did not manufacture the Goods or place them on the market in the course of its business; or
• given the state of scientific and technical knowledge at the time of placement on the market, the defect was not detectable; or
• the defect in the Goods arises from the application of a law or mandatory administrative regulation.
To be released, it is sufficient for the manufacturer to prove one of the above grounds.
Please note that you may not enforce both implied warranty against the business and product liability against the manufacturer simultaneously for the same defect. If your product liability claim is successfully enforced, any further implied warranty claim relating to the replaced product or the part affected by the repair may thereafter be asserted only against the manufacturer.
Guarantee (Jótállás)
When may you exercise your guarantee rights?
Pursuant to Government Decree No. 151/2003 (IX.22.) on mandatory guarantees for certain durable consumer goods, the Seller is obliged to provide a guarantee when selling new durable consumer goods (e.g., technical products, tools, machines) listed in Annex 1 to Ministry of Justice Decree No. 10/2024 (VI.28.) on defining the scope of durable consumer goods subject to mandatory guarantee, as well as the accessories and components thereof within the scope defined therein (hereinafter in this section collectively: consumer goods).
The list of consumer goods subject to mandatory guarantee is available in Ministry of Justice Decree No. 10/2024 (VI.28.).
Guarantee rights may be enforced with a guarantee certificate or, as detailed below, with the proof of payment. The Seller is not obliged to issue or deliver a guarantee certificate to the Consumer if the selling price does not exceed HUF 50,000; in that case, guarantee rights may be enforced with the invoice or receipt proving payment.
Improper issuance or failure to provide a guarantee certificate does not affect the validity of the guarantee.
If the guarantee certificate is not provided to the Consumer, the conclusion of the contract shall be deemed proven if the Consumer presents the invoice or receipt issued under the Act on Value Added Tax. In that case, guarantee rights may be enforced with the proof of payment.
Returning opened packaging of the consumer goods is not a precondition for enforcing guarantee claims.
What rights and time limits apply under the mandatory guarantee?
Guarantee rights.
On the basis of the Buyer’s guarantee rights, the Buyer may request repair or replacement; in the cases provided by law, the Buyer may request a price reduction or, ultimately, may withdraw from the contract if the obligor did not undertake repair or replacement, cannot fulfil this obligation within the appropriate time limit while respecting the claimant’s interests, or if the claimant’s interest in repair or replacement has ceased.
The Buyer may report a guarantee claim, at the Buyer’s choice, at the Seller’s registered office, any site, branch, and directly at the repair service indicated on the guarantee certificate.
Enforcement period.
Guarantee claims may be enforced during the guarantee period, which, under Government Decree No. 151/2003 (IX.22.), is:
- two (2) years for a selling price reaching HUF 10,000 but not exceeding HUF 250,000;
b. three (3) years for a selling price exceeding HUF 250,000.
Failure to meet these deadlines results in forfeiture of rights. However, in the case of repair of the consumer goods, the guarantee period is extended by the time during which the Buyer could not use the goods for their intended purpose due to the defect, starting from the date of handover for repair.
The guarantee period starts on delivery of the consumer goods to the Buyer, or, if commissioning is carried out by the Seller or its agent, on the date of commissioning.
If the Buyer has the consumer goods commissioned more than six months after delivery, the start date of the guarantee period shall be the date of delivery.
Rules on handling guarantee claims
The Seller shall endeavour to complete repair or replacement within 15 days. The time limit for repair or replacement begins upon receipt of the consumer goods.
If repair or replacement exceeds 15 days, the Seller must inform the Buyer of the expected duration of repair or replacement. By accepting the GTC, the Buyer consents to receive such information electronically or by any other method suitable to verify receipt by the Consumer.
If, during the first repair within the guarantee period, it is established by the Seller that the consumer goods are irreparable, then—unless the Buyer instructs otherwise—the Seller must replace the goods within 8 days. If replacement is not possible, the business must refund the purchase price stated on the guarantee certificate—or, in its absence, on the invoice/receipt issued under the VAT Act—within 8 days.
If the Seller cannot repair the consumer goods within 30 days:
- if the Buyer agrees, repair may be completed within a later deadline; or
- if the Buyer does not agree to a later deadline or does not make a statement, the goods must be replaced within 8 days following the unsuccessful expiry of the 30-day period; or
- if the Buyer does not agree to a later repair deadline or does not make a statement, and replacement is not possible, the Seller must refund the purchase price (as per the guarantee certificate or the VAT invoice/receipt) within 8 days following the unsuccessful expiry of the 30-day repair period.
If the consumer goods fail for the 4th time during the guarantee period—unless the Consumer instructs otherwise—the Seller must replace the goods within 8 days. If replacement is not possible, the Seller must refund the purchase price as indicated above within 8 days.
Consumer goods subject to mandatory guarantee that are of fixed installation, or heavier than 10 kg, or cannot be transported as hand luggage on public transport—excluding vehicles—must be repaired at the place of operation. If on-site repair is not possible, removal and reinstallation, as well as transport to and from the repair site, shall be arranged by the business or—if the claim is enforced directly with the repair service—by the repair service.
The Seller must prepare a written record (minutes) of the guarantee claim reported by the Consumer and must provide a copy to the Consumer without delay and in a verifiable manner.
If, when the Consumer reports the guarantee claim, the Seller is unable to state whether it can be fulfilled, the Seller must notify the Consumer of its position—including reasons for rejection and the possibility of turning to the Conciliation Board in the event of rejection—within five (5) working days, in a verifiable manner.
Exceptions from the guarantee rules
The provisions under “Rules on handling guarantee claims” do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailer caravans, trailers, and motorized watercraft.
For these goods as well, the Seller must endeavour to fulfil the repair request within 15 days. If repair or replacement exceeds 15 days, the Seller must inform the Buyer of the expected duration.
Relationship between the guarantee and other warranty rights
The guarantee applies in addition to warranty rights (product warranty and implied warranty). The essential difference is that, under the guarantee, the burden of proof is generally more favourable to the Consumer.
Three-business-day immediate replacement
For sales via the online store, the institution of a three-business-day replacement also applies to new durable consumer goods. If, due to a defect, the Consumer asserts a replacement claim within 3 business days from purchase (commissioning), the Seller must treat it as if the goods were already defective at the time of sale and must replace the goods unconditionally, provided that the defect prevents intended use.
When is the Seller released from guarantee obligations?
The Seller is released from its guarantee obligations only if it proves that the cause of the defect arose after performance.
Please note that you may, for the same defect, assert implied warranty and guarantee claims in parallel, and product warranty and guarantee claims in parallel. However, if you have successfully enforced a claim arising from non-conforming performance for a given defect (e.g., the business replaced the product), you may no longer enforce another claim on a different legal basis for the same defect.
Information on Warranty/Guarantee for Buyers Not Qualifying as Consumers
General rules on implied warranty (kellékszavatosság)
A Buyer not qualifying as a Consumer may, at their choice, exercise the following implied warranty claims:
- request repair or replacement, unless the remedy chosen is impossible or would entail disproportionate additional costs for the Seller compared to another remedy;
- if repair or replacement was not or could not be requested, demand a proportionate reduction of the consideration, or repair the defect themselves (or have it repaired by another) at the Seller’s expense, or—as a last resort—withdraw from the contract.
The Buyer may switch from the chosen implied warranty right to another; however, the costs of switching shall be borne by the Buyer, unless justified or caused by the Seller.
For Buyers not qualifying as Consumers, the enforcement period for implied warranty rights is 1 year, starting on the date of performance (delivery).
Product warranty and guarantee
Product warranty and mandatory guarantee apply only to Buyers who qualify as Consumers.
If the manufacturer provides a manufacturer’s guarantee extending also to Buyers not qualifying as Consumers, such guarantee may be enforced directly with the manufacturer.
Special Rules for Micro, Small and Medium-Sized Enterprises (SMEs)
The provisions in this part apply exclusively to micro, small and medium-sized enterprises (SMEs) as defined by the law on SMEs.
Implied warranty for SMEs
Time limits.
You must notify the Seller of the defect without undue delay after discovery. A defect notified within two months of discovery shall be deemed notified without delay. Please note that, after two years from performance, implied warranty rights may no longer be enforced.
Against whom may claims be enforced?
Implied warranty claims may be enforced against the Seller.
What rights do you have?
At your choice, you may exercise the following implied warranty claims: repair or replacement (unless impossible or disproportionately costly), proportionate price reduction, or—as a last resort—withdrawal from the contract.
Burden of proof.
Within 6 months from performance, apart from notifying the defect, there are no further conditions for enforcing implied warranty rights if you prove that the Goods were supplied by the Seller. After 6 months from performance, you must prove that the defect already existed at the time of performance.
Product warranty for SMEs
When may you exercise product warranty rights?
In the event of a defect in a movable item (Goods), you may, at your choice, assert implied warranty or product warranty claims under the Civil Code.
What rights do you have?
Under product warranty, you may request repair or replacement of the defective Goods.
Time limit.
Product warranty claims may be enforced within two (2) years from the date the Goods were placed on the market by the manufacturer. After this period, the right is lost.
Against whom?
Product warranty claims may be enforced against the manufacturer or distributor (hereinafter jointly: the manufacturer).
Manufacturer’s release.
The manufacturer is released from product warranty if it proves that:
• the Goods were not manufactured or placed on the market in the course of its business; or
• given the state of scientific and technical knowledge at the time of placement on the market, the defect was not detectable; or
• the defect results from the application of a law or mandatory administrative regulation.
To be released, it is sufficient for the manufacturer to prove one of the above grounds.
